Case Administrator
- Recruiter
- Cathedral Appointments Ltd
- Location
- Exeter
- Salary
- 20000.00 - 22000.00 GBP Annual
- Posted
- 24 Jun 2022
- Closes
- 30 Jun 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
- Hybrid Working Opportunities
- Career progression within Customer Support
- Monday-Friday 08:30-17:30
Our client a high - growth technology company based just outside Exeter are looking to recruit a Case Administrator who will be responsible for coordinating emails coming into the business , primarily from the inbox. The job holder will play a key role in maintaining an efficient workflow within the Customer Support Team . They will further be responsible for coordinating where cases are assigned within the business and update relevant data fields within each case on our CRM
Case Administrator Responsibilities:
- Coordinate case s coming into the business, assigning them to the correct personnel or department
- Be responsib le for sending out a 'first time reply' to all cases
- Update relevant data fields for each case with in our CRM
- Adhere to SLAs within Customer Support
- Support wit h team with other administrative tasks where appropriate
Case Administrator Requirements:
- Strong organisational and administrative skills are essential
- The ability to multitask and deliver under pressure is essential
- First class customer rela tions skills are essential
- Excellent attention to detail and accuracy are essential
- Excellent written communication skills are essential
- Experience of Salesforce (CRM) is desirable
- Experience of case handling desirable
Company Benefits:
- Hybrid working
- Free onsite parking
- Christmas closure - closed from Christmas eve at 5 pm until the first working day in January (3 days leave is taken from holiday allowance)
- Holiday buy back scheme - The chance to buy back up to an extra week's holiday, the cost of this is spread out over the 12 month period so not to lose a week's pay in one month
- A device for all employees
- Casual dress
- Company social events
- Company sick pay
- Discounts on restaurant and gym facilities onsite
If you feel you have the right experience and attributes to be a Legal Assistant, please send us your application.
Recruitment Consultant: Christie Doderer
REF: 9055