Motor engineer coordinator
- Recruiter
- Confidential
- Location
- Tonbridge
- Salary
- 18000.00 - 23000.00 GBP Annual
- Posted
- 27 Jun 2022
- Closes
- 25 Jul 2022
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
Do you have motor repair knowledge ?
Do you have experience insurance experience
02997 Engineer Coordinator Tonbridge GBP18,000 - GBP23,000 pa
We have a dedicated team of experts who offer all our customers a bespoke tailored solution, using proactive and cutting-edge technology that enables us market leading results.
Who are you?
As an Engineering Customer Service Co-ordinator, you'll be committed to providing our customers with a world-class claims service by ensuring that their claims are assessed quickly and where appropriate, settled in the shortest possible time in line with industry and company guidelines.
What you'll be doing
You will be working within a team dealing with our policy holder who has suffered a loss following an incident involving their car and so you will be patient and empathetic. You will proactively manage our Policyholders/Third parties repairs throughout their journey. You must be able to obtain all relevant information and record this accurately while providing the Policy Holder with excellent customer service and assistance
Key Duties & Responsibilities
Support inbound and outbound calls in relation to supplier claim queries for repair, total loss, invoicing and recovery charges
Provide invoice payments to our Approved Repairers and to Non- Approved repairers for their services.
Negotiate and agree storage and recovery costs, ensuring there is no delay to the customer journey
Maintain supplier relationships
Update MIAFTR records and salvage clearance
First time resolution of any complaints
Compile all inherited charges on claim to complete recovery pack on non-fault / split claims
Send engineers non fault recovery invoice list
Provide any supporting documents for recovery team
Health and safety requirements
Conduct yourself, and carry out work, to ensure compliance with the Company's Health, Safety and Environmental Policies.
Skills we need: -
Good working knowledge of motor vehicle construction and modern repair techniques.
Motor Claims knowledge including a basic understanding of insurance principles
Good working knowledge of computerised damage estimating systems, including Audatex
Good spoken and written communication skills
Accuracy and attention to detail
Positive and self-confident approach when dealing with our customers.
Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customers
Ability to work well under pressure, meet deadlines and where required be able to use own initiative.
PC literate with good administrative skills
Ability to take on increased ownership and responsibility when necessary
demonstrable ability in numeracy skills & written English
What we can offer
Salary Neg depending on experience
Annual leave allowance of 22 days plus bank holidays
37.5 hours per week
Auto enrolment pension (employer contribution 3%, individual contribution 4% before tax relief)
Annual performance related bonus/profit share scheme (for everyone, based on individual and company performance)
Motor Engineer Coordinator - Looking for somebody with good working knowledge of motor vehicle construction and modern repair techniques. Motor Claims knowledge including a basic understanding of insurance principles. Salary GBP18-GBP23k dependent on experience. Will be required to attend office at least 2/3 days per week. The role became available due to company growth
Do you have experience insurance experience
02997 Engineer Coordinator Tonbridge GBP18,000 - GBP23,000 pa
We have a dedicated team of experts who offer all our customers a bespoke tailored solution, using proactive and cutting-edge technology that enables us market leading results.
Who are you?
As an Engineering Customer Service Co-ordinator, you'll be committed to providing our customers with a world-class claims service by ensuring that their claims are assessed quickly and where appropriate, settled in the shortest possible time in line with industry and company guidelines.
What you'll be doing
You will be working within a team dealing with our policy holder who has suffered a loss following an incident involving their car and so you will be patient and empathetic. You will proactively manage our Policyholders/Third parties repairs throughout their journey. You must be able to obtain all relevant information and record this accurately while providing the Policy Holder with excellent customer service and assistance
Key Duties & Responsibilities
Support inbound and outbound calls in relation to supplier claim queries for repair, total loss, invoicing and recovery charges
Provide invoice payments to our Approved Repairers and to Non- Approved repairers for their services.
Negotiate and agree storage and recovery costs, ensuring there is no delay to the customer journey
Maintain supplier relationships
Update MIAFTR records and salvage clearance
First time resolution of any complaints
Compile all inherited charges on claim to complete recovery pack on non-fault / split claims
Send engineers non fault recovery invoice list
Provide any supporting documents for recovery team
Health and safety requirements
Conduct yourself, and carry out work, to ensure compliance with the Company's Health, Safety and Environmental Policies.
Skills we need: -
Good working knowledge of motor vehicle construction and modern repair techniques.
Motor Claims knowledge including a basic understanding of insurance principles
Good working knowledge of computerised damage estimating systems, including Audatex
Good spoken and written communication skills
Accuracy and attention to detail
Positive and self-confident approach when dealing with our customers.
Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customers
Ability to work well under pressure, meet deadlines and where required be able to use own initiative.
PC literate with good administrative skills
Ability to take on increased ownership and responsibility when necessary
demonstrable ability in numeracy skills & written English
What we can offer
Salary Neg depending on experience
Annual leave allowance of 22 days plus bank holidays
37.5 hours per week
Auto enrolment pension (employer contribution 3%, individual contribution 4% before tax relief)
Annual performance related bonus/profit share scheme (for everyone, based on individual and company performance)
Motor Engineer Coordinator - Looking for somebody with good working knowledge of motor vehicle construction and modern repair techniques. Motor Claims knowledge including a basic understanding of insurance principles. Salary GBP18-GBP23k dependent on experience. Will be required to attend office at least 2/3 days per week. The role became available due to company growth