999 Call Handler
- Recruiter
- HR GO Recruitment
- Location
- Norwich
- Salary
- 10.40 - 17.57 GBP Hourly
- Posted
- 25 Jun 2022
- Closes
- 30 Jun 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
HRGO are currently recruiting for an Emergency Call Handler on behalf of a Public Sector health organisation based in Norwich. This is a ongoing position with the possibility of becoming permanent for the right candidate.
Job Title: Emergency Call Handler
Location: Norwich
Hourly Pay Rate:
Weekdays 06.00 to 20.00 GBP10.40
Nights 20.00 to 06.00 and Saturdays GBP14.39
Sundays and Bank Holidays GBP17.57
Please only apply if you can cover all shift patterns, which includes Nights and Weekends.
Qualifications
4 GCSEs at grade C or above (or an equivalent qualification) including EnglishRSA Level 3, (or equivalent keyboard skill)
Experience Required
- Previous call centre environment
- Understanding of medical terminology
- Customer service experience
- Excellent listening skills
- Remain calm under pressure
- Handle traumatic, emotional and distressing situations
- The ability to manage and support others during times of crisis -most commonly during an emergency call
- Parking on site is available.
Do you want to be part of a team of Call Handlers responding to all incoming telephone calls, giving emergency calls priority over non-emergency calls; on a 24/7 basis, working rotating shifts basis.
Please apply now if you're interested!