Energy and Fuel Poverty Advisor

North Devon Homes

Energy and Fuel Poverty Advisor

Salary: £25,000 - £27,200 depending on experience

Hours: 37 per week

Contract: 2 years fixed term

Based: Barnstaple, North Devon

The Role

We are looking to recruit an Energy & Fuel Poverty Advisor to join our Income Team providing telephone and outreach services giving energy advice to our customers.

The role will also play an important part in supporting customers experiencing fuel poverty and hardship to maximise household income, reduce outgoings and build financial wellbeing and independence.

The main responsibilities of the role are:

• To engage with customers through referrals or data analysis, identifying those most likely to be in fuel poverty and those households where you can have the biggest impact.
• To provide comprehensive energy advice to customers.
• To work with customers to change energy related behaviours, challenge any misconceptions about tariffs and energy efficiency, persuade customers towards behaviours that get the best from their heating & hot water systems.
• To make recommendations to the hardship fund and administer crisis payments including provision of household items that will conserve or reduce energy consumption.

About You

• You will have experience of working within a customer focused environment and have excellent communication skills
• You will have knowledge of heating and hot water systems and energy efficiency in domestic dwellings.
• You will be experienced in providing budgeting and welfare benefits advice.

Benefits

• 27 days holiday plus bank holidays
• 7% Employer contribution Pension
• Cash Plan of up to £1400 per year
• Employee Assistance Programme (EAP)
• Health & Wellbeing Support
• Family Friendly Policies
• Cycle to Work Scheme
• Tech Scheme
• Refer a Friend Scheme

For further information and to apply, please visit: https://www.ndh-ltd.co.uk/join-team-ndh/vacancies

For our home page please visit www.ndh-ltd.co.uk

Closing Date: 10:00am – Wednesday 13 July 2022

Interviews & Testing: Friday 22 July 2022

Basic DBS checks and full driving licence are required.

Please note - applications must include a completed North Devon Homes application form and supporting statement or CV with a supporting statement.

We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied.

We request that all applications are submitted with a completed Equality & Diversity Form