French Speaking Customer Service Administrator

French Speaking Customer Service Administrator

Location: Newbridge, EdinburghHours: Monday to Friday between 8-6pm (40hrs), WFH 2/3 days per weekPay: GBP25,000 per annumStart Date: ASAPAre you looking for a challenging new career path?We looking to engage with talented multilingual individuals who have a strong attention to detail and thrive working in a fast paced environment.In return, this role offers excellent training & professional development, a competitive salary and favourable working hours. Full training and equipment is provided for.Duties and responsibilities:

• Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
• You will liaise between external customers and our external warehouse in the careful coordination of orders.
• To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within the agreed time frames.
• Working with patients/participants to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
• Answering and dealing with all patient, investigator and general telephone and e-mail requests from external customers and internal offices/agents.
• Attending customer meetings and teleconferences, when required.

Skills and experience required:

• Fluency in French
• Excellent customer service skills
• Ability to understand customer needs and provide the correct solution
• High level of interpersonal skills and an ability to communicate professionally across the internal and external customer group
• Skilled in listening and responding to a customer's needs verbally and through the written word
• Defuse and respond to customer complaints ensuring follow up actions are completed and recorded
• Strong attention to detail and ability to manage own workload
• Strong confidence using Microsoft packages, i.e Word and Excel
• Previous experience in a contact centre is desirable

Please apply today if you meet the above criteria and we will be in touch to discuss details further.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.