Customer Service Team Leader

Internal Customer Service Office SupervisorOur client is a market leading, family run wholesaler/manufacturer supplying specialist retailers, contractors and interior designers with exquisite products, both off the shelf and made to measure.The business has grown year on year, with a passion to continue growing the business and re-invest profits into refreshing product ranges and improving infrastructure.The Office Supervisor will support the Sales Office/Customer Service Manager in monitoring and controlling the activities and achievements of the Internal Sales team towards targets and customer service levels.Main Duties & Responsibilities:• Supervise and co-ordinate the daily activities of the Customer Service Office• Schedule and monitor workflow for the team (those working in the office & remotely).• Assist the Sales Office Manager in devising performance & reporting measures for the Department• To coach, guide and develop the team to meet customer service and sales objectives.• To help identify and implement any appropriate training requirements for individuals and the wider team.• Perform administrative support functions such as:Approval of Customer discount/Special price set upDrafting customer correspondence when necessaryMaintenance of "front Desk" inbox• Handling escalated Customer Complaints / Issues effectively.• Approve and monitor staff holidays and sick leave• Building a close working relationship with Head of External Sales and Field Account team.• Liaise effectively with other departments on behalf of the team.

The successful candidate will possess the following attributes and would ideally have held aSimilar position previously:• Effective Communication• Leadership• Excellent Organisational Skills• Friendly and confident manner• Teamworking• Computer literate with working knowledge of Microsoft office: Word /Excel etc• Desire for excellent customer service with a "can do" attitude.• Flexible approachIn return our client offers an attractive package including hybrid working, full in-house training, company pension, health benefits, ride to work scheme, childcare vouchers, and a competitive salary: GBP26.5K - with bonus scheme applicable based on results.Hours: 38.5 hours per weekShifts: Varying shift patterns from Monday to Friday ranging from 8:30am to 6:00pm.Holiday: 25 days holiday, plus up to 3 additional days per year awarded quarterly for 100% attendanceLocation: Situated within 3 minutes' drive of junction 31A, on the M6 with free car parking. We are also located on a busy bus route, with buses to Preston and surrounding areas at regular intervals.