Service Administrator (Service Hub Officer)

22 Jun 2022
04 Jul 2022
Contract Type
Full Time

We are looking for suitable candidates for an opportunity to join the Multiplex Services team at Peterborough City Hospital, in the role of Service Hub Officer. This is an administrative role which entails working on a service desk and coordinating maintenance tasks.

What is the overall job?

This role is responsible for coordinating the dispatch of tasks to engineers and monitoring reactive events.


* Dispatch events to engineers, ensuring services are delivered in line with contractual requirements

* QFM (CAFM system) administration - create, amend, close events and update events with dates, times, remarks

* Follow-up on all Multiplex dispatched events to ensure response and rectification requirements are on-track

* Arrange appropriate assistance where Multiplex Engineers request help to rectify an event

* Collate event details to send to the Technical Services Managers for planning purposes

* Administer and drive the planning process

* Report daily KPI performance

* Provide an internal monitoring report each month

* Administer and drive the P-A-R process. The P-A-R process includes submitting any requests for Planned, Access Denied, Reclassification of Events and the Grounds and Gardens As Agreed dates to the Trusts and administering responses received as to whether the Trusts have agreed or declined the requests. These requests can be on a daily basis and should be submitted to the Trust within 24 hours.

* Training of the Service Desk Sub-Contractor on despatching procedures

* Training of Multiplex Services employees on the correct use of QFM with regard to closing events.

What do I need to be successful in this role?

* Extensive administration experience, call centre/help desk/service desk experience is desirable

* Knowledge of Microsoft Office (word, excel, etc)

* Good communication skills

* Excellent telephone manner

* Knowledge of CAFM systems such as Maximo / QFM / Concept

* Able to prioritise and manage workloads

* Ability to record accurate information showing attention to detail.

Our Culture

Our open and transparent approach means that you will enjoy an influential and meaningful role within the business. What you will get in return for all your hard work will be a competitive salary with some excellent benefits. We have a discretionary annual bonus, private medical cover, 8% pension, 4 x salary life assurance, 25 days holiday plus other flexible benefits.

Diversity & Inclusion

At Multiplex we are committed to a diverse, inclusive and respectful workforce. We strongly encourage applications from people of all genders and walks of life. We offer flexibility in how our people work and value the ongoing development of all staff. We have competitive parental leave policies and have a variety of employee benefits.

Multiplex is an equal opportunities employer