Energy Bureau Account Manager
- Recruiter
- Confidential
- Location
- London
- Salary
- 25000.00 - 35000.00 GBP Annual
- Posted
- 27 Jun 2022
- Closes
- 25 Jul 2022
- Sectors
- Utilities, Oil, Gas & Energy
- Contract Type
- Permanent
- Hours
- Full Time
Vacancy: Energy Bureau Account Manager
Location: Hertfordshire
Type: Permanent Full Time
Salary: GBP - GBP (depending on experience)
Hours: Mon-Fri, 9am - 5:30pm
An established independent Energy Consultancy is looking for a Billing Consultant to join their Energy Bureau Team. The ideal candidate will have previous experience within billing validation Bureau Services.
The basic role is to deal with all areas of the billing and customer service of the bureau services.
Key responsibilities :
• Act as initial point of contact for all customer queries either by telephone or
electronically and respond promptly and efficiently to all enquiries.
• Manage customer accounts; allocating and reconciling for referral process.
• Organise workflow to meet service level agreements.
• Submitting timely and accurate statements of energy consumption and charges for
heating and hot water are generated and distributed to residents each month.
• Provide a main point of contact for customers making enquiries on their heating and
hot water accounts, demonstrating high quality at all times.
• Support the Bureau Manager by providing regular reports on heat meter status, meter
reads and consumption data.
• Attend meetings with clients to explain heat network charges and to promote
understanding of heat tariffs.
Knowledge and Experience
• Experience in the Housing finance, Energy sector or Telecommunications.
• Good organisational skills,
• Proficient with numeracy.
* Billing and Validation services
• Be IT literate with advanced knowledge of Word and Excel.
• Some experience of account management.
• Strong oral and written communication skills and comfortable with presentations.
• Have a recognised qualification in the finance or energy sector would be beneficial.
Full training will be given
Location: Hertfordshire
Type: Permanent Full Time
Salary: GBP - GBP (depending on experience)
Hours: Mon-Fri, 9am - 5:30pm
An established independent Energy Consultancy is looking for a Billing Consultant to join their Energy Bureau Team. The ideal candidate will have previous experience within billing validation Bureau Services.
The basic role is to deal with all areas of the billing and customer service of the bureau services.
Key responsibilities :
• Act as initial point of contact for all customer queries either by telephone or
electronically and respond promptly and efficiently to all enquiries.
• Manage customer accounts; allocating and reconciling for referral process.
• Organise workflow to meet service level agreements.
• Submitting timely and accurate statements of energy consumption and charges for
heating and hot water are generated and distributed to residents each month.
• Provide a main point of contact for customers making enquiries on their heating and
hot water accounts, demonstrating high quality at all times.
• Support the Bureau Manager by providing regular reports on heat meter status, meter
reads and consumption data.
• Attend meetings with clients to explain heat network charges and to promote
understanding of heat tariffs.
Knowledge and Experience
• Experience in the Housing finance, Energy sector or Telecommunications.
• Good organisational skills,
• Proficient with numeracy.
* Billing and Validation services
• Be IT literate with advanced knowledge of Word and Excel.
• Some experience of account management.
• Strong oral and written communication skills and comfortable with presentations.
• Have a recognised qualification in the finance or energy sector would be beneficial.
Full training will be given