Sales Support - Administrative 1 1
For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about.
**Job Summary**
*ESSENTIAL DUTIES AND RESPONSIBILTIES:*
* Act as a central conduit for project communications between clients and Company for biologics testing projects. Coordinate project update meetings, calls and status reports and create detailed meeting minutes; publish and track deliverables, and action items
* Coordinate project start-up and key tasks such as kick-off meetings, project scheduling, and document and material transfers
* Develop and maintain project timelines through collaboration with technical leads and site schedulers
* Partner with operations/technical management to prioritize ongoing work to manage and meet competing project deadlines
* Ensure accurate and efficient in-take and log-in of client samples and material; ensure compliance with internal SOPs and timelines to enable timely initiation of client testing
* Collaborate with cross-functional representatives to track and disseminate ongoing project status, including additions and changes to the scope of work, for cost and billing purposes
* Manage and control project scope, timelines and budget, and when appropriate, submit scope changes and SOW revisions/amendments to client services team
* Collaborate with sales colleagues to submit new SOW requests to client services team; may assist with scope and pricing reviews
* Utilize project management software that allows timely and open communication of project status to all stakeholders
* Update various information systems related to project and customer data such as project trackers, timelines and LIMS
* Oversee delivery of final reports and project documents to clients; monitor and track these tasks when completed by non-PM teams or staff
* Collaborate with laboratory, finance, and accounts payable departments to ensure accurate and timely client invoicing and verify project pricing and completion in LIMS/SAP
* Follow-up on discrepancies in client billing/invoicing and when needed, request credit/debit memos to address billing errors
* Field and respond to customer requests, inquiries and complaints; able to identify when escalation or help is needed and can engage the appropriate colleagues
* Participate in local/departmental committees and initiatives (i.e. process improvements, harmonization)
* Ensure adherence to pertinent regulatory requirements and to departmental policies, GMP practices, and procedures (SOPs, safety procedures and biosafety protocols)
* Perform all other related duties as assigned
*REQUIREMENTS:*
* Bachelor's degree in BA / BS or equivalent in project management, business, biological sciences, or related discipline
* Minimum 4 years related experience in project management in a laboratory or research environment. Experience in a CRO / CMO preferred
* An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above
* Ability to multi-task, and meticulous
* Possess organizational, analytical thinking, problem-solving skills
* Excellent written and verbal communication skills and proficient in English & Korean
* Ability to prioritize and re-evaluate priorities as situations change
* Working knowledge of computer software (MS Office, MS Teams, Excel, Smartsheet) and database experience preferred
*About Biologics Testing Solutions*
With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterization, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs. Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.
*About Charles River *
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities.Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2018, revenue increasedto $2.62billion.
At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.
*Equal Employment Opportunity*
Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet
**Job Summary**
*ESSENTIAL DUTIES AND RESPONSIBILTIES:*
* Act as a central conduit for project communications between clients and Company for biologics testing projects. Coordinate project update meetings, calls and status reports and create detailed meeting minutes; publish and track deliverables, and action items
* Coordinate project start-up and key tasks such as kick-off meetings, project scheduling, and document and material transfers
* Develop and maintain project timelines through collaboration with technical leads and site schedulers
* Partner with operations/technical management to prioritize ongoing work to manage and meet competing project deadlines
* Ensure accurate and efficient in-take and log-in of client samples and material; ensure compliance with internal SOPs and timelines to enable timely initiation of client testing
* Collaborate with cross-functional representatives to track and disseminate ongoing project status, including additions and changes to the scope of work, for cost and billing purposes
* Manage and control project scope, timelines and budget, and when appropriate, submit scope changes and SOW revisions/amendments to client services team
* Collaborate with sales colleagues to submit new SOW requests to client services team; may assist with scope and pricing reviews
* Utilize project management software that allows timely and open communication of project status to all stakeholders
* Update various information systems related to project and customer data such as project trackers, timelines and LIMS
* Oversee delivery of final reports and project documents to clients; monitor and track these tasks when completed by non-PM teams or staff
* Collaborate with laboratory, finance, and accounts payable departments to ensure accurate and timely client invoicing and verify project pricing and completion in LIMS/SAP
* Follow-up on discrepancies in client billing/invoicing and when needed, request credit/debit memos to address billing errors
* Field and respond to customer requests, inquiries and complaints; able to identify when escalation or help is needed and can engage the appropriate colleagues
* Participate in local/departmental committees and initiatives (i.e. process improvements, harmonization)
* Ensure adherence to pertinent regulatory requirements and to departmental policies, GMP practices, and procedures (SOPs, safety procedures and biosafety protocols)
* Perform all other related duties as assigned
*REQUIREMENTS:*
* Bachelor's degree in BA / BS or equivalent in project management, business, biological sciences, or related discipline
* Minimum 4 years related experience in project management in a laboratory or research environment. Experience in a CRO / CMO preferred
* An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above
* Ability to multi-task, and meticulous
* Possess organizational, analytical thinking, problem-solving skills
* Excellent written and verbal communication skills and proficient in English & Korean
* Ability to prioritize and re-evaluate priorities as situations change
* Working knowledge of computer software (MS Office, MS Teams, Excel, Smartsheet) and database experience preferred
*About Biologics Testing Solutions*
With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterization, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs. Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.
*About Charles River *
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities.Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2018, revenue increasedto $2.62billion.
At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.
*Equal Employment Opportunity*
Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet