Customer Service Advisor, German Speaker – eCommerce

Ready to join one of the most exciting and fastest-growing brands in the UK?
Are you fluent in German both written and verbal communication?
Are you an enthusiastic team player?

If yes, we’d love to talk.

Role Info:

German Speaking Customer Service Advisor / Customer Champion
Colchester
£10.19 per hour (review in year 1 and 2)
Plus Benefits
Full Time
Service / Product: leading manufacturer and eCom retailer of own brand active nutrition and health supplements
Skills: Fluent in German with excellent communication skills, both verbal and written

Who we are:

We are on an incredible journey, with a mission to become the only destination brand for active nutrition.

We are shaking up the sports nutrition industry through disruptive marketing campaigns that help people think differently about our brand – and we want you to be a part of it!

We want passionate risk-takers. We want people that like to challenge our thinking. We want people that have a passion for nutrition, health, fitness, and sports.

The Customer Champion Opportunity:

The Customer Champion’s key responsibility is to ensure that all customer queries and communications are handled professionally and efficiently, delivering a high quality customer service experience every time.

As a Customer Champion you will respond to customer communications and queries via email, telephone and live chat. You will update orders and customer accounts on a variety of internal systems and support the management team to deliver on all aspects of the customer service team workload.

What will you be doing?

+ Managing customer queries via telephone, email and live chat on a day to day basis
+ Updating customer's orders and accounts via online and in-house databases
+ Checking and amending live orders were appropriate
+ Liaising with couriers via telephone and web regarding customer's deliveries
+ Delivering a first-rate customer service experience in all cases
+ Keeping emails up to date with a response time of 1 hour
+ Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching
+ Carrying out any other ad hoc duties requested by your line manager to support the customer service function

What are we looking for?

+ Enthusiastic and bubbly personality
+ Fluent in German both written and verbal communication
+ Ability to communicate professionally via telephone and email
+ Strong team player and flexible in regards to working hours
+ Affinity to sports nutrition and/or fitness is an advantage

What do we offer?

+ 60% company discount
+ Company pension
+ PerkBox subscription
+ Cycle to Work scheme
+ Summer working hours
+ Medical cashplan

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager

Your Experience / Background / Previous Roles May Include:
German Speaking Customer Service Advisor, Customer Service Executive, Customer Success, Customer Champion

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.