Junior IT Services Desk Analyst
- Recruiter
- Confidential
- Location
- London
- Salary
- 20000.00 - 25000.00 GBP Annual
- Posted
- 24 Jun 2022
- Closes
- 22 Jul 2022
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
We are currently partnering with a Top 20 international law firm based in the City, in their search for a Junior IT Services Desk Analyst.
Key Responsibilities:
* Provide operational Service Desk Support and appropriate first point of contact resolution for all incidents and requests relating to approved applications and services.
* Ensure prioritisation and escalation processes are followed, liaising where necessary with the rest of the IT team and/or third parties to ensure that all tickets are resolved efficiently and effectively.
* Adhere to all IT Service Desk and service delivery processes for ticket management, call logging and reporting.
* Work within the IT Service Desk team to support the delivery of the IT Services strategy.
* Contribute to the development of the IT Service Desk team so that they are valued by the firm and able to meet the firm's expectations.
* Support and contribute to the organisation's corporate goals and business objectives.
* Work collaboratively with all IT teams to support the implementation of the IT vision and strategy.
Skills and experience - essential
* Strong working knowledge of IT Infrastructure services and user administration activities (new joiners, folder management, password resets).
* Strong working knowledge of Windows operating systems and general hardware support.
* Excellent working knowledge of MS2016 particularly MS Word and document support.
* Good understanding of smartphone technology and mobile device management solutions/systems.
* Experience of legal applications including FileSite, digital dictation, time recording, billing.
* Good understanding of remote access systems (VPN, direct access, Citrix).
* Experience with working with IT Service Management Tools.
Skills and experience - desired
* ITIL Foundation preferable.
* 1-2 years of legal support experience preferable
Key Responsibilities:
* Provide operational Service Desk Support and appropriate first point of contact resolution for all incidents and requests relating to approved applications and services.
* Ensure prioritisation and escalation processes are followed, liaising where necessary with the rest of the IT team and/or third parties to ensure that all tickets are resolved efficiently and effectively.
* Adhere to all IT Service Desk and service delivery processes for ticket management, call logging and reporting.
* Work within the IT Service Desk team to support the delivery of the IT Services strategy.
* Contribute to the development of the IT Service Desk team so that they are valued by the firm and able to meet the firm's expectations.
* Support and contribute to the organisation's corporate goals and business objectives.
* Work collaboratively with all IT teams to support the implementation of the IT vision and strategy.
Skills and experience - essential
* Strong working knowledge of IT Infrastructure services and user administration activities (new joiners, folder management, password resets).
* Strong working knowledge of Windows operating systems and general hardware support.
* Excellent working knowledge of MS2016 particularly MS Word and document support.
* Good understanding of smartphone technology and mobile device management solutions/systems.
* Experience of legal applications including FileSite, digital dictation, time recording, billing.
* Good understanding of remote access systems (VPN, direct access, Citrix).
* Experience with working with IT Service Management Tools.
Skills and experience - desired
* ITIL Foundation preferable.
* 1-2 years of legal support experience preferable