Internal Sales Coordinator
The Company
We are working alongside ProAmpac (Grimsby), one of the UK's largest flexible packaging manufacturers who have a requirement for a number of Internal Sales Coordinators to join their Customer Services team.
ProAmpac provides creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. ProAmpac's approach to sustainability - ProActive Sustainability - provides innovative sustainable flexible packaging products to help our customers achieve their sustainability goals. We are guided in our work by five core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement, and Impact.
ProAmpac works closely with customers and brands to deliver packaging solutions to increase shelf life, convenience, sustainability and much more.
Job Purpose
Maintain existing accounts via the telephone with the aim of building positive relationships and provide all aspects of customer service.
Key Responsibilities
* Liaise with existing customers to maintain their business over the telephone
* Process sales orders, raise customer complaints and undertake administration tasks within the department
* Ensure that all sales opportunities are communicated to the business development team.
* Liaise with the product control department and transport department to ensure that all customers requirements are met.
* Assist the Sales Manager in training of new staff to the department including one to one mentoring where necessary.
* In conjunction with the Business Development Team identify and justify shortfalls in spend with budgeted accounts.
* Form strong lines of communication with the Repro Dept. to ensure that optimum customer service is retained during the artwork approval process.
* Must be fully accountable for all stock products held for individual customers and that ranges of products shared by customers are controlled within the dept. to avoid shortfalls and redundant stock.
* Liaise with product control to agree on the replenishment of stock lines.
* Work as part of a team, support colleagues and share information
* To work within government and company Equal Opportunities Policy and practices and report any deviations
Attitudes & Qualities
* Strong customer service skills
* Self-Motivated and enthusiastic
* Outgoing personality and good communication skills
* Helpful and courteous manner
* Have a responsible and mature attitude
* Relationship building Skills
We are working alongside ProAmpac (Grimsby), one of the UK's largest flexible packaging manufacturers who have a requirement for a number of Internal Sales Coordinators to join their Customer Services team.
ProAmpac provides creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. ProAmpac's approach to sustainability - ProActive Sustainability - provides innovative sustainable flexible packaging products to help our customers achieve their sustainability goals. We are guided in our work by five core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement, and Impact.
ProAmpac works closely with customers and brands to deliver packaging solutions to increase shelf life, convenience, sustainability and much more.
Job Purpose
Maintain existing accounts via the telephone with the aim of building positive relationships and provide all aspects of customer service.
Key Responsibilities
* Liaise with existing customers to maintain their business over the telephone
* Process sales orders, raise customer complaints and undertake administration tasks within the department
* Ensure that all sales opportunities are communicated to the business development team.
* Liaise with the product control department and transport department to ensure that all customers requirements are met.
* Assist the Sales Manager in training of new staff to the department including one to one mentoring where necessary.
* In conjunction with the Business Development Team identify and justify shortfalls in spend with budgeted accounts.
* Form strong lines of communication with the Repro Dept. to ensure that optimum customer service is retained during the artwork approval process.
* Must be fully accountable for all stock products held for individual customers and that ranges of products shared by customers are controlled within the dept. to avoid shortfalls and redundant stock.
* Liaise with product control to agree on the replenishment of stock lines.
* Work as part of a team, support colleagues and share information
* To work within government and company Equal Opportunities Policy and practices and report any deviations
Attitudes & Qualities
* Strong customer service skills
* Self-Motivated and enthusiastic
* Outgoing personality and good communication skills
* Helpful and courteous manner
* Have a responsible and mature attitude
* Relationship building Skills