Quality Assurance Administrator
- Recruiter
- Confidential
- Location
- Dartford
- Salary
- Competitive
- Posted
- 24 Jun 2022
- Closes
- 22 Jul 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Contract
- Hours
- Full Time
Rydon Maintenance Ltd now have an exciting opportunity for a Quality Assurance Officer to join our Performance team in Dartford, Kent. We do operate a 'hybrid working' culture, and this means that some home working is possible.
Rydon Maintenance provides first-class planned, responsive, lifecycle and cyclical repairs services to a number of healthcare and housing association clients. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.
We recognise that it's our people who make Rydon the success it is today and we understand the importance of career development and training. We're continuously investing in our people and this is what makes us one of the leading employers within the built environment.
Job Purpose
We now have an exciting opportunity for a Quality Assurance Officer to join our team based at our office in Dartford. As part of this varied role you will be monitoring and improving internal quality procedures and processes across our healthcare and social housing maintenance and repairs contracts.
Some key responsibilities will be to ensure that all calls and work orders raised and closed by our Customer Service Operators are in line with our contractual obligations. You will carry out regular auditing of our self reporting systems and monitor data submitted by our operatives to ensure weekly performance dashboard figures reflect the work undertaken, escalating any potential risks identified to management. You will produce quality assurance reports and attend monthly meetings with our contact centre team leaders so that areas for improvement can be identified and addressed
This position will initially be offered on 12 month fixed term contract and is a very varied role with excellent opportunities for growth and development.
Experience Required
The successful candidate will have previous administration experience with excellent attention to detail and communication skills. It is not necessary for the preferred candidate to have experience gained working within a quality or compliance role as full training will be provided. It would be an advantage if you have previous experience in a facilities and/or maintenance background, with a company providing repairs to the housing and/or education sector or other repairs experience this would be an advantage. You will have excellent attention to detail, an analytical approach, be highly organised and have good working knowledge of Microsoft packages such as Word and Excel.
If you have the above experience, we'd strongly encourage you to apply.
Additional Information
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.
Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application
Rydon Maintenance provides first-class planned, responsive, lifecycle and cyclical repairs services to a number of healthcare and housing association clients. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.
We recognise that it's our people who make Rydon the success it is today and we understand the importance of career development and training. We're continuously investing in our people and this is what makes us one of the leading employers within the built environment.
Job Purpose
We now have an exciting opportunity for a Quality Assurance Officer to join our team based at our office in Dartford. As part of this varied role you will be monitoring and improving internal quality procedures and processes across our healthcare and social housing maintenance and repairs contracts.
Some key responsibilities will be to ensure that all calls and work orders raised and closed by our Customer Service Operators are in line with our contractual obligations. You will carry out regular auditing of our self reporting systems and monitor data submitted by our operatives to ensure weekly performance dashboard figures reflect the work undertaken, escalating any potential risks identified to management. You will produce quality assurance reports and attend monthly meetings with our contact centre team leaders so that areas for improvement can be identified and addressed
This position will initially be offered on 12 month fixed term contract and is a very varied role with excellent opportunities for growth and development.
Experience Required
The successful candidate will have previous administration experience with excellent attention to detail and communication skills. It is not necessary for the preferred candidate to have experience gained working within a quality or compliance role as full training will be provided. It would be an advantage if you have previous experience in a facilities and/or maintenance background, with a company providing repairs to the housing and/or education sector or other repairs experience this would be an advantage. You will have excellent attention to detail, an analytical approach, be highly organised and have good working knowledge of Microsoft packages such as Word and Excel.
If you have the above experience, we'd strongly encourage you to apply.
Additional Information
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.
Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application