Operations Support Administrator
- Recruiter
- Confidential
- Location
- Farnborough
- Salary
- 21000.00 - 22000.00 GBP Annual + Excellent benefits package and lots
- Posted
- 24 Jun 2022
- Closes
- 22 Jul 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
A great new opportunity to join the Operations Support team of an award-winning business. This role will support the customer service team and wider teams by ensuring the smooth running of all admin processes. A varied and interesting role that's ideal for someone who enjoys problem solving and being a 'go to' person.
We are looking for a strong administrator with some similar experience and you'll be working from 9.00am to 5.30pm, Monday to Friday.
The role involves:
Processing customer refunds and account cancellations
Investigating and resolving customer transaction disputes through charge backs and internal/external communications
Investigating customer query escalations and responding within set SLA
Generating statements and some monthly reporting
Working on the processes and procedures to support new product innovations
Administrative tasks such as statement reconciliationSkills and attributes we're looking for:
Used to working in a service driven environment
Some experience of reconciliations
Organised and able to set priorities and work towards a goal
Ability to remain calm in a crisis and work well in a team
Excellent interpersonal skills
A positive approach to learning new skills and systems
A problem solver with the ability to assess situations, identify causes, gather and process relevant information, make recommendations and generate solutions
Ability to think outside the box
A starter/finisher
Good MS Office skills will be needed.If this sounds like you, apply now to join this exciting business providing an excellent induction programme plus ongoing learning opportunities to develop amazing careers!
The starting salary for this role is GBP21,000 with potential to increase rapidly as your experience grows. You'll be working in a modern, fun environment and the company offers 25 days holiday + bank holidays, a birthday lie in, free hot drinks and fruit, and lots of other perks.
Data Protection Statement: The information that you provide with your application for this position will be used by Venus Recruitment for providing work-finding services. Please refer to our website for our full Privacy Notice
We are looking for a strong administrator with some similar experience and you'll be working from 9.00am to 5.30pm, Monday to Friday.
The role involves:
Processing customer refunds and account cancellations
Investigating and resolving customer transaction disputes through charge backs and internal/external communications
Investigating customer query escalations and responding within set SLA
Generating statements and some monthly reporting
Working on the processes and procedures to support new product innovations
Administrative tasks such as statement reconciliationSkills and attributes we're looking for:
Used to working in a service driven environment
Some experience of reconciliations
Organised and able to set priorities and work towards a goal
Ability to remain calm in a crisis and work well in a team
Excellent interpersonal skills
A positive approach to learning new skills and systems
A problem solver with the ability to assess situations, identify causes, gather and process relevant information, make recommendations and generate solutions
Ability to think outside the box
A starter/finisher
Good MS Office skills will be needed.If this sounds like you, apply now to join this exciting business providing an excellent induction programme plus ongoing learning opportunities to develop amazing careers!
The starting salary for this role is GBP21,000 with potential to increase rapidly as your experience grows. You'll be working in a modern, fun environment and the company offers 25 days holiday + bank holidays, a birthday lie in, free hot drinks and fruit, and lots of other perks.
Data Protection Statement: The information that you provide with your application for this position will be used by Venus Recruitment for providing work-finding services. Please refer to our website for our full Privacy Notice