Business Customer Representative
- Recruiter
- Confidential
- Location
- London
- Salary
- 27000.00 - 31000.00 GBP Annual
- Posted
- 25 Jun 2022
- Closes
- 23 Jul 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Techniche are supporting a world's largest polymer foams manufacturer with appointing a new Business Customer Representative. The company specialise in production of polymer foam products, to any type of industry including construction, packing, mattresses, sport shoes etc.
A Customer Representative, will act as a liaison, provide products and services information, answer questions, and resolve any emerging problems that our business accounts in Europe might face with accuracy and efficiency.
Responsibilities:
* Work to agreed standard and service level agreements to provide customer service excellence for the organisation, including:
* Assisting and supporting the team to achieve Zotefoams' on time delivery target
* working closely with the planning team to ensure customers' requirements are fulfilled within agreed operational lead times
* Dealing with receipt, tuning, and booking of sales orders and issuing order confirmations within agreed service levels
* Ensuring reports to customers detailing supply lines are issued within correct timeframes
* Handling customer queries and complaints
* Proactive management of the order book for specific customer portfolio and drive for customer service improvement opportunities.
* Build and maintain positive working relationships with customers and internal departments; attend customer visits where necessary; participate actively in team meetings.
* Encourage and maintain information exchange between the CSR and internal departments such as QA, Planning, Logistics, Finance and Despatch.
* Provide regular KPI reporting to track progress against target to improve performance.
* Undertake any other duties as required from time to time, commensurate with the role.
Requirements:
* 3 - 5 years' experience of working in a customer service environment.
* Fluency in European language(s) as well as English
* ERP and Excel experience.
* A customer focused approach to work
* Strong numerical, organisational & communication skills
* Team focused, able to work collaboratively and cooperatively with others
* Capable of contributing to customer service improvement initiatives
* Self-motivated and able to meet deadlines
For more information, please call Maciej at Techniche Global
A Customer Representative, will act as a liaison, provide products and services information, answer questions, and resolve any emerging problems that our business accounts in Europe might face with accuracy and efficiency.
Responsibilities:
* Work to agreed standard and service level agreements to provide customer service excellence for the organisation, including:
* Assisting and supporting the team to achieve Zotefoams' on time delivery target
* working closely with the planning team to ensure customers' requirements are fulfilled within agreed operational lead times
* Dealing with receipt, tuning, and booking of sales orders and issuing order confirmations within agreed service levels
* Ensuring reports to customers detailing supply lines are issued within correct timeframes
* Handling customer queries and complaints
* Proactive management of the order book for specific customer portfolio and drive for customer service improvement opportunities.
* Build and maintain positive working relationships with customers and internal departments; attend customer visits where necessary; participate actively in team meetings.
* Encourage and maintain information exchange between the CSR and internal departments such as QA, Planning, Logistics, Finance and Despatch.
* Provide regular KPI reporting to track progress against target to improve performance.
* Undertake any other duties as required from time to time, commensurate with the role.
Requirements:
* 3 - 5 years' experience of working in a customer service environment.
* Fluency in European language(s) as well as English
* ERP and Excel experience.
* A customer focused approach to work
* Strong numerical, organisational & communication skills
* Team focused, able to work collaboratively and cooperatively with others
* Capable of contributing to customer service improvement initiatives
* Self-motivated and able to meet deadlines
For more information, please call Maciej at Techniche Global