Deputy General Manager
- Recruiter
- Confidential
- Location
- Kent
- Salary
- 42.00 - 45.00 GBP Annual + Plus package and bonus
- Posted
- 16 Jun 2022
- Closes
- 14 Jul 2022
- Sectors
- Catering & Hospitality
- Contract Type
- Permanent
- Hours
- Full Time
Deputy General Manager
Dartford
Basic GBP42,000 - GBP45,000 plus package and bonus
We have an exciting opportunity for an illustrious hotel group at DGM level. What's most exciting though is this is part of the fast track programme where the successful applicant will rise to General Manager within 18 months! This would appeal to either to an existing Deputy General Manager looking for a new challenge, or as exciting, for an operations manager to take a step up! You must have a solid hotel management background 4* or above with many success stories and have the drive to deliver excellence by going the extra mile.
As Deputy General Manager, you will effectively manage the hotel to an optimum level. Working closely with the management team, you will be committed to achieving and exceeding all targets financial and operational, with the emphasis on forward planning and delivering an exceptional customer experience. In this role you will proactively drive Operational, HR, Cost Control, Sustainability, and Health & Safety initiatives throughout the hotel to maximise profitability and ensure a safe and hospitable environment for customers and staff.
Key duties
* Manage the day to day operation ensuring a high level of customer satisfaction and experience
* Keeping the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, SALT Reports; taking appropriate actions for improvement.
* Work with the Financial Controller/Accounts Manager and General Manager to produce an annual finance budget.
* Actively participate in the Revenue Management process to ensure outperformance of the market against the hotels competitive set.
* Proactively encourage development and motivation yourself and others.
* Work with the sales team in Identifying, communicating and supporting all sales leads.
* Actively participating in the recruitment process and contributing to the recruitment decisions ensuring the right people are hired into the business to deliver results.
* Management of the safety policy and fire register.
* Ensure maintenance of the building is of a high standard at all times.
* Following company control procedures in accordance with the internal audit requirements.
* Understanding relevant Health & Safety legislation and the implications on the operation of departments including HACCP & COSHH.
* Awareness of the emergency procedures, full knowledge of the Fire/BCP/Manual handling policies, ensuring that all staff and supervisors are similarly aware and policies practiced.
* Having the technical knowledge and skills required for the job, actively undertaking the training and development necessary to keep skills up to date.
* Management of the properties rosters to ensure appropriate staffing levels exist in line with business needs
* Working in partnership with the HR Manager/ Officer to ensure a positive working environment exists and ES survey targets and improvement areas are achieved.
* Work with the management team to ensure and encourage proactive problem solving when problems arise.
* Drive and nurture adaptability in a changing business environment.
* Take part in the appraisal process with line managers and ensure PDP plans are active and live
This is a fantastic opportunity to join a prestigious hotel group where the long term prospects are endless and could be global
Dartford
Basic GBP42,000 - GBP45,000 plus package and bonus
We have an exciting opportunity for an illustrious hotel group at DGM level. What's most exciting though is this is part of the fast track programme where the successful applicant will rise to General Manager within 18 months! This would appeal to either to an existing Deputy General Manager looking for a new challenge, or as exciting, for an operations manager to take a step up! You must have a solid hotel management background 4* or above with many success stories and have the drive to deliver excellence by going the extra mile.
As Deputy General Manager, you will effectively manage the hotel to an optimum level. Working closely with the management team, you will be committed to achieving and exceeding all targets financial and operational, with the emphasis on forward planning and delivering an exceptional customer experience. In this role you will proactively drive Operational, HR, Cost Control, Sustainability, and Health & Safety initiatives throughout the hotel to maximise profitability and ensure a safe and hospitable environment for customers and staff.
Key duties
* Manage the day to day operation ensuring a high level of customer satisfaction and experience
* Keeping the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, SALT Reports; taking appropriate actions for improvement.
* Work with the Financial Controller/Accounts Manager and General Manager to produce an annual finance budget.
* Actively participate in the Revenue Management process to ensure outperformance of the market against the hotels competitive set.
* Proactively encourage development and motivation yourself and others.
* Work with the sales team in Identifying, communicating and supporting all sales leads.
* Actively participating in the recruitment process and contributing to the recruitment decisions ensuring the right people are hired into the business to deliver results.
* Management of the safety policy and fire register.
* Ensure maintenance of the building is of a high standard at all times.
* Following company control procedures in accordance with the internal audit requirements.
* Understanding relevant Health & Safety legislation and the implications on the operation of departments including HACCP & COSHH.
* Awareness of the emergency procedures, full knowledge of the Fire/BCP/Manual handling policies, ensuring that all staff and supervisors are similarly aware and policies practiced.
* Having the technical knowledge and skills required for the job, actively undertaking the training and development necessary to keep skills up to date.
* Management of the properties rosters to ensure appropriate staffing levels exist in line with business needs
* Working in partnership with the HR Manager/ Officer to ensure a positive working environment exists and ES survey targets and improvement areas are achieved.
* Work with the management team to ensure and encourage proactive problem solving when problems arise.
* Drive and nurture adaptability in a changing business environment.
* Take part in the appraisal process with line managers and ensure PDP plans are active and live
This is a fantastic opportunity to join a prestigious hotel group where the long term prospects are endless and could be global