Helpdesk Engineer - Glasgow (22-26K)
- Recruiter
- Confidential
- Location
- United Kingdom
- Salary
- 22000.00 - 26000.00 GBP Annual
- Posted
- 24 Jun 2022
- Closes
- 02 Jul 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Helpdesk/ Client Technical Services Engineer - Glasgow (22-26K)
My client has a Help desk/client technical services engineer position available. This is a great opportunity to join an renowned company in the financial industry. This is an onsite role in their office in Glasgow however they do offer WFH on a Friday.
Role -
You will be a part of the Client Support team they are a diverse and dynamic team covering a wide range of functions and responsibilities, from answering client questions and executing onboarding requests through to investigation and resolution of complex issues using various back-end systems and technology.
You will work closely with various internal and external stakeholders, including Development, Product, Connectivity, Project Managers, Training team and the company clients. This is a crucial client facing role where a strong sense of ownership and commitment is required, the team must always deliver quality service to clients whilst working within stated SLAs.
The successful candidate will be the first point of contact for clients experiencing issues in the platform and own the daily management of tickets raised, carrying out investigation for all the products from start to finish. The team use various back-end systems, databases, and technology to perform investigation, problem solve and provide steps to resolution. The team are also responsible for various projects as well as the creation and maintenance of Client Support documentation.
Responsibilities
Maintain thorough understanding of how the platform is used and configured
Take ownership of and ensure client support tickets are responded to and resolved within agreed SLAs
Proactively investigate and resolve client support tickets using the platform, developer tools, back-end systems and databases
Prevent future issues by identifying root cause and documenting successful resolution steps and preventive measures
Identification and escalation of urgent items to stakeholders and creation of client incident reports for high severity issues
Support client and user onboarding by completing required platform configuration
Plan and manage project work and documentationYou will need 1 - 2 years experience in a Client Support, Project Management or Technology role.
To apply for the role please send your most recent CV to or call (phone number removed) for further information on the position
For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy
My client has a Help desk/client technical services engineer position available. This is a great opportunity to join an renowned company in the financial industry. This is an onsite role in their office in Glasgow however they do offer WFH on a Friday.
Role -
You will be a part of the Client Support team they are a diverse and dynamic team covering a wide range of functions and responsibilities, from answering client questions and executing onboarding requests through to investigation and resolution of complex issues using various back-end systems and technology.
You will work closely with various internal and external stakeholders, including Development, Product, Connectivity, Project Managers, Training team and the company clients. This is a crucial client facing role where a strong sense of ownership and commitment is required, the team must always deliver quality service to clients whilst working within stated SLAs.
The successful candidate will be the first point of contact for clients experiencing issues in the platform and own the daily management of tickets raised, carrying out investigation for all the products from start to finish. The team use various back-end systems, databases, and technology to perform investigation, problem solve and provide steps to resolution. The team are also responsible for various projects as well as the creation and maintenance of Client Support documentation.
Responsibilities
Maintain thorough understanding of how the platform is used and configured
Take ownership of and ensure client support tickets are responded to and resolved within agreed SLAs
Proactively investigate and resolve client support tickets using the platform, developer tools, back-end systems and databases
Prevent future issues by identifying root cause and documenting successful resolution steps and preventive measures
Identification and escalation of urgent items to stakeholders and creation of client incident reports for high severity issues
Support client and user onboarding by completing required platform configuration
Plan and manage project work and documentationYou will need 1 - 2 years experience in a Client Support, Project Management or Technology role.
To apply for the role please send your most recent CV to or call (phone number removed) for further information on the position
For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy