IT Service Desk Technician
IT Service Desk Technician
Location: Letchworth, Hertfordshire
Salary: GBP26,099
Hours: Full Time
Contract: 12 months FTC
Role Purpose
Our client are offering an excellent opportunity to develop your knowledge and build a career in IT, by joining their growing IT team in the role of IT Service Desk Technician. The ideal candidate will have a passion for IT, a thirst for knowledge and will demonstrate proactive learning, a can-do attitude and excellent customer service skills.
Making it happen!
You will:
*
Work as part of the IT service desk team, providing onsite and remote support to end users
*
Provide technical support for hardware configurations, software applications, operating systems, network connections, and mobile devices
*
Set up and maintain network accounts
*
Address and resolve incidents and requests via ticketing system
*
Deliver a consistently excellent level of customer service and demonstrate a can-do attitude
You will also:
*
Work closely with IT colleagues
*
Log support requests on the service desk system
*
Ensure all IT processes are followed
*
Document procedures
*
Procure IT equipment
A basic must
*
Demonstrable experience in:
*
Knowledge of MS Windows environment and associated technologies
*
Knowledge of Microsoft Office 365
*
Good organisation and time management skills
*
Strong verbal and written communication skills
For added brilliance!
*
Knowledge and experience of working with Active Directory
*
Knowledge of Microsoft Exchange
*
Experience managing Smartphones through MDM management tool
*
An IT related qualification
Closing Date: 10 July
Our clients story
In 2003 the council homes in North Hertfordshire were transferred to a new housing association with the aim of improving tenants' homes and creating the capability to build more affordable housing.
Our client have a clear identity and a passion for delivering more high-quality affordable homes. They want customers to be able to settle - to find somewhere they can establish themselves, create a life, a community and prosper.
Getting the basics right, creating a great customer experience and delivering new homes to meet local needs are what makes them a great housing association. This doesn't happen by chance - they focus on neighbourhoods, helping with employment and support and by tackling loneliness.
The commitment, passion and care that their colleagues demonstrate every day is what makes them special. they are proud to work in social housing, they care deeply about the lives of their tenants and how they can help, and they are committed to making them the housing association in Hertfordshire and Bedfordshire.
What they offer:
*
A competitive salary
*
Generous holiday allowance
*
Stakeholder pension scheme
*
Life assurance
*
Health care cash plan
*
Enhanced maternity, paternity and adoption leave
*
Counselling sessions
*
Training and development opportunities
*
Flexible working
*
Corporate performance pay award
Location: Letchworth, Hertfordshire
Salary: GBP26,099
Hours: Full Time
Contract: 12 months FTC
Role Purpose
Our client are offering an excellent opportunity to develop your knowledge and build a career in IT, by joining their growing IT team in the role of IT Service Desk Technician. The ideal candidate will have a passion for IT, a thirst for knowledge and will demonstrate proactive learning, a can-do attitude and excellent customer service skills.
Making it happen!
You will:
*
Work as part of the IT service desk team, providing onsite and remote support to end users
*
Provide technical support for hardware configurations, software applications, operating systems, network connections, and mobile devices
*
Set up and maintain network accounts
*
Address and resolve incidents and requests via ticketing system
*
Deliver a consistently excellent level of customer service and demonstrate a can-do attitude
You will also:
*
Work closely with IT colleagues
*
Log support requests on the service desk system
*
Ensure all IT processes are followed
*
Document procedures
*
Procure IT equipment
A basic must
*
Demonstrable experience in:
*
Knowledge of MS Windows environment and associated technologies
*
Knowledge of Microsoft Office 365
*
Good organisation and time management skills
*
Strong verbal and written communication skills
For added brilliance!
*
Knowledge and experience of working with Active Directory
*
Knowledge of Microsoft Exchange
*
Experience managing Smartphones through MDM management tool
*
An IT related qualification
Closing Date: 10 July
Our clients story
In 2003 the council homes in North Hertfordshire were transferred to a new housing association with the aim of improving tenants' homes and creating the capability to build more affordable housing.
Our client have a clear identity and a passion for delivering more high-quality affordable homes. They want customers to be able to settle - to find somewhere they can establish themselves, create a life, a community and prosper.
Getting the basics right, creating a great customer experience and delivering new homes to meet local needs are what makes them a great housing association. This doesn't happen by chance - they focus on neighbourhoods, helping with employment and support and by tackling loneliness.
The commitment, passion and care that their colleagues demonstrate every day is what makes them special. they are proud to work in social housing, they care deeply about the lives of their tenants and how they can help, and they are committed to making them the housing association in Hertfordshire and Bedfordshire.
What they offer:
*
A competitive salary
*
Generous holiday allowance
*
Stakeholder pension scheme
*
Life assurance
*
Health care cash plan
*
Enhanced maternity, paternity and adoption leave
*
Counselling sessions
*
Training and development opportunities
*
Flexible working
*
Corporate performance pay award