IT Technician

IT Technician required for my client based near Fareham for a permanent role paying GBP23-26k

You will be onsite providing 1st and 2nd line telephone, remote and on-site support.

The role has parking on site.

Daily Duties
" To provide technical support to the IT systems
" Ensure equipment is installed and ready for use, for example;
o PC's, Laptops, AV Equipment, Digital Signage, Printers, devices in correct VLAN's etc
" Ensure IT related services and security systems are working, up to date and ready for use
" Troubleshoot, resolve or escalate on-site issues with all relevant information
" Reimaging devices, finding missing or updated drivers where required
" Hardware repair and replacement. From component level to complete device
" Ensure monitoring alerts are investigated and where required logged on the Helpdesk
" Liaise with third party software and service providers where required

Administration
" Utilise the Helpdesk System provided to manage all tickets and requests
o Respond to all tickets within SLA
o Ensure all reported incidents and requests are logged
o Add time entries and updates to record what work has taken place
o Ensure customers/users are updated regularly
o Provide detailed information on a ticket before escalating

SKILLS
Essential
" Microsoft Desktop Operating Systems
" Microsoft Office 365
" Troubleshooting
" Excellent communicator
" Ability to work as part of a team