Customer and Neighbourhood Officer

The Vacancy

About the role: Due to career enhancing internal moves we are seeking two talented Housing professionals. As part of our review of our Neighbourhood Service Model, our Housing Officers have become Customer and Neighbourhood Officers. We would love to have you as part of our dedicated and highly motivated team. You role will be to ensure high levels of service performance and customer satisfaction and identify when specialist support and services are required to help customers sustain their tenancies. Reporting to the Neighbourhood Manager, you will be supported to use data insight to deliver a proactive, holistic, and customer-centric neighbourhood management service, and deliver patch and service improvements.

You'll work with other Paradigm teams and external partners to support vulnerable customers and contribute to the overall patch plan to drive improvements for all customers in your neighbourhood.

This is a highly visible role delivering services in accordance with our Customer Care Standards and will make a significant impact to the customers we serve where you will be a leading advocate and voice for our customers.

The area you will manage will be mixed-tenure and you will be empowered to deal with day-to-day and more complex cases, ensuring a high level of compliance across services ensuring the right interventions are taken to support vulnerable customers.

About you: You will have a strong customer focus with an understanding and experience of the issues in social housing and legislation. You will be able to manage a demanding and diverse workload and have experience in case management. You will be open to continuous personal and professional development.

Our Team: Our Neighbourhood teams are expert and committed housing management specialists, they are the face of our service and critical relationship builders, solutions providers, and customer service champions. This role is key in achieving our Vision and corporate plan targets for customer satisfaction and is filled with opportunities to make a real difference in our customer's lives.

We are a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement. The organisation has a clear, ambitious corporate plan and Customer Strategy, setting a clear and exciting vision for where we're heading. We work in a hybrid way, a mix of home and office-based as part of ensuring well-being balance and the benefit of face-to-face collaboration and relationships.

In return we offer a very generous package including the following:

• Holidays - 25 days to start (this rises with service to a maximum of 30 days) plus 3 paid days between Xmas and new year when we close, plus the opportunity to buy up to another 5 days - subject to conditions
• Pension scheme: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee's contribution rate.
• Annual Bonus potential
• Professional Sponsorship Scheme (subject to conditions) and professional subscriptions paid
• Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more
• Health Cash Plan - worth over GBP1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more. It's free to add up to 4 dependent children aged up to 24yrs (if in f/t education) and each child is entitled to 50% worth of your allowance for each category!
• Hybrid working
• Up to 3 paid 'Giving Back' (Volunteer) days per year
• Newly created modern offices collaborative offices, with free parking and charging points for electric vehicles
• Car Leasing scheme (subject to conditions)
• Employee Rewards platform
• Opportunities for career advancement - if that's what you want, but it's fine if you don't
• Social events, such as Quiz nights, Xmas Party, Summer BBQ (Covid permitting)

We support flexible working and welcome applications from all sections of the communities we work in and shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification.

If the above appeals to you, apply today and/or pass on these vacancy details to someone who may also fit the bill. What have you got to lose?