Customer service administrator - Part time
- Recruiter
- Pertemps Scotland
- Location
- Dunfermline
- Salary
- 10.60 - 10.60 GBP Hourly
- Posted
- 17 Jun 2022
- Closes
- 29 Jun 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Advisors - Part time Evenings - DunfermlineLocation: Pitreavie Business ParkPitreavie Ct, Dunfermline KY11 8UUPay Rate: GBP10.60 per hourHours per week: 20Duration: 6 months ongoing temporary to permanent opportunityStart date: AugustTraining period: PAIDTime and a half for OT after training completed.Working Hours: 4 days per week20 hours per weekTuesday, Wednesday & Thursday 17:00-21:00 (4 hours, 15-minute paid break), Sunday 12:00-21:00 (8 hours, 1 hour lunch)TRAINING HOURS: Evening - Tue, Weds, Thurs?16:00-20:00 &?Sun 12:00-20:00You must be able to PASS a CREDIT CHECK and DISCLOSURE check if successfulYour role as a Customer Service Advisor -Key Responsibilities:Business area - Retail Community Banking- Telephony role - Responsible for delivering exceptional service over the phone dealing withcustomers at first point of contact.- Take ownership of customer problems solving them at first point of contact and escalatewhen required.- Administration work - Sending emails, processing work, updating in-house systems andaftercare work.- Working in a team environment in an open plan office.Experience Required:- Experience working in a Customer Service environment either over the phone or face toface- Excellent Communication skills - Written and Oral - Ability to build rapport with individualsat all levels- Customer focused and a proven track record in delivering excellent customer servicePertemps are working in partnership with one of the largest banks in the UK to recruit forCustomer Service Representative's with different start dates over the next few months, if youare a customer focused individual and has a passion for helping others, we'd love to speakwith you. This is a temporary role for initially 6 months with the potential to go permanent forthe right candidates.Please apply with your most up-to-date CV, alternatively send this directly to