Membership Engagement Administrator

Membership Engagement Administrator

£28,000 - £29,700 per annum

Location London - Hybrid working - Remote/Office

Fixed Term Contract for 11 Months

Full Time

The Royal College of Anaesthetists (RCoA) is the professional body responsible for the specialty in UK. We have a membership of over 24,000 Fellows and Members and ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.

As one of the main points of contact for the College’s Fellows, Members, stakeholders and non-members, this role will provide a world-class customer service experience to all who contact us. You will coordinate the sending out of the reminder communications to chase outstanding membership fees and distribute key messages to members regarding membership and College information.

You will also ensure membership applications are reviewed, processed and completed in a timely manner, maintain all membership records on the CRM and ensure you adhere to and understand the College’s data protection and information governance policies, in addition to, the General Data Protection Regulation (GDPR).

We are looking for an individual with a passion for providing excellent customer service and who strives to improve customer service and satisfaction. With experience of working in a similar function, such as membership, customer service role, or within a professional membership organisation you will have proven administrative skills with excellent attention to detail and the ability to work effectively under pressure.

To be successful in this role you will have experience of data handling, along with an understanding of data protection laws, and have previously used a CRM system. You will need to be comfortable working in an environment of change, growth and innovation and be team orientated with a ‘can do’ attitude.

At RCoA diversity, equality and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of

age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.

Unfortunately, due to the volume of applications, we are unable to provide detailed feedback to candidates on their application. Only short-listed applicants will be contacted after the closing date.

The Company

The Royal College of Anaesthetists is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.