Customer Service
- Recruiter
- Confidential
- Location
- Rossendale
- Salary
- 19300.00 - 19500.00 GBP Annual + WFH, BONUS, DEVELOPMENT, FLEXI
- Posted
- 23 Jun 2022
- Closes
- 21 Jul 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Are you looking for a new opportunity with a great company that is flexible and keen to provide the best opportunities for development?
Within Customer Service you will have a pivotal role in our contact centre engaging with customers and helping them find a solution, whether that's processing payments, agreeing a payment plan or helping them resolve a query.
You will handle customer contacts in different service channels starting with inbound and outbound calls and moving onto live chat, email and letter correspondence.
You will have lots of support and coaching during your career to help you move through our development pathways and reach your potential.
We offer a salary of GBP19,300 with the opportunity to achieve further career progression and salary increases including potential bonus too!
We offer you 25 days holiday plus bank holidays, health cash plan, pension scheme, childcare vouchers, discount benefits and cycle to work scheme.
We are looking for local people, maybe you are from a retail, hospitality, office, administration or customer service background. We are looking for reliable people that want a full time secure job.
Benefits of joining us as a Customer Service Agent:
* Salary: GBP19,300 with opportunity to progress
* Hours: Great work life balance and only working 1 in 3 Saturdays! Monday to Friday, working shifts between 8am - 8pm, and 1 in 3 Saturdays, 8am - 4pm
* Contract: Full time, 37.5 hours per week
* Excellent training provided
* Progressive careers and development - lots of great opportunities to cross skills on various telephony services, email, admin and correspondence and work up through various pathways
* Full equipment provided to enable working from home
* 25 days annual leave + bank holidays!
* Retail discount card benefit scheme
* Pension scheme
* Simply Health cash plan
* Cycle to work scheme
* Childcare vouchers
What we're looking for in our Customer Service Agents:
* Ability to communicate effectively with customers and 3rd parties by telephone and in writing
* Empathetic, with good rapport building skills
* Ability to work within guidelines to make decisions and handle objectives calmly
* Previous customer service or sales experience is desirable
* Excellent written and verbal communication skills
* Computer literate
* Ability to work closely within a team
If you would be interested in this fantastic position as a Customer Service Agent, please apply below.
The Prescient Group will be managing your application in accordance with the GDPR and Data Protection Act 2018.
If your application is successful we will contact you and manage your personal data in accordance with the guidelines of GDPR.
If your application has been unsuccessful we will delete your application within 6 weeks and all records of your data
Within Customer Service you will have a pivotal role in our contact centre engaging with customers and helping them find a solution, whether that's processing payments, agreeing a payment plan or helping them resolve a query.
You will handle customer contacts in different service channels starting with inbound and outbound calls and moving onto live chat, email and letter correspondence.
You will have lots of support and coaching during your career to help you move through our development pathways and reach your potential.
We offer a salary of GBP19,300 with the opportunity to achieve further career progression and salary increases including potential bonus too!
We offer you 25 days holiday plus bank holidays, health cash plan, pension scheme, childcare vouchers, discount benefits and cycle to work scheme.
We are looking for local people, maybe you are from a retail, hospitality, office, administration or customer service background. We are looking for reliable people that want a full time secure job.
Benefits of joining us as a Customer Service Agent:
* Salary: GBP19,300 with opportunity to progress
* Hours: Great work life balance and only working 1 in 3 Saturdays! Monday to Friday, working shifts between 8am - 8pm, and 1 in 3 Saturdays, 8am - 4pm
* Contract: Full time, 37.5 hours per week
* Excellent training provided
* Progressive careers and development - lots of great opportunities to cross skills on various telephony services, email, admin and correspondence and work up through various pathways
* Full equipment provided to enable working from home
* 25 days annual leave + bank holidays!
* Retail discount card benefit scheme
* Pension scheme
* Simply Health cash plan
* Cycle to work scheme
* Childcare vouchers
What we're looking for in our Customer Service Agents:
* Ability to communicate effectively with customers and 3rd parties by telephone and in writing
* Empathetic, with good rapport building skills
* Ability to work within guidelines to make decisions and handle objectives calmly
* Previous customer service or sales experience is desirable
* Excellent written and verbal communication skills
* Computer literate
* Ability to work closely within a team
If you would be interested in this fantastic position as a Customer Service Agent, please apply below.
The Prescient Group will be managing your application in accordance with the GDPR and Data Protection Act 2018.
If your application is successful we will contact you and manage your personal data in accordance with the guidelines of GDPR.
If your application has been unsuccessful we will delete your application within 6 weeks and all records of your data