IT Helpdesk Engineer
- Recruiter
- Confidential
- Location
- Surrey
- Salary
- 25000.00 - 28000.00 GBP Annual
- Posted
- 23 Jun 2022
- Closes
- 05 Jul 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
IT Helpdesk Engineer
Our client is an established and successful IT solutions company based in Farnham, Surrey.
They are looking for an enthusiastic and ambitious individual to join the Helpdesk Support team on a busy service desk where you will grow your skills and experiment with new tools, techniques and technologies on a wide variety of networks. You'll be a key member of our team at the forefront of the technical support from the helpdesk and onsite with customers.
Your key role responsibilities will be:
IT Helpdesk Engineer
* Develop and maintain good working relationships with clients to promote high level of customer service
* Logging, prioritisation and escalation of IT support issues and requests in line with procedures and SLAs
* Resolution of 1st and 2nd line support issues and working with senior technicians and third-party suppliers when required
* Routine systems administration tasks: typical issues will be faults with PC operating systems, software and hardware
* Troubleshooting for resolution of backups, internet connectivity, networking with routers/firewalls/switches and Windows Server administration
* Administration of Microsoft Office 365 and Azure tenants
* Building and configuring PCs and network equipment ready for deployment
* Onsite deployment of new and break-fix IT equipment, such as new PCs and networking devices
Your previous technical experience will include:
IT Helpdesk Engineer
* Administration and troubleshooting of Active Directory, Group Policy, DHCP & DNS
* Administration and troubleshooting of Microsoft 365 products including Azure AD, Exchange online, Teams, SharePoint and InTune
* Administration and troubleshooting of Routers, Firewall and Switches
* Understanding and configuring TCP/IP Networking, LAN, WAN, RRAS, IPSec, SSL
* Strong User Device troubleshooting skills, such as PC/laptop, printer and peripherals
What you bring to the role:
You will be currently working in an IT Support environment preferably a Managed Service Provider with 3 years' experience and able to demonstrate exceptional 1st & 2nd line problem solving skills. You will need to be highly organised, focused individual with excellent communication skills, telephone manner, and the talent to work well individually and part of a trusted team. You will need to be a punctual individual, with the ability to meet deadlines, and administration should be of the highest standard.
You will need to have a full, clean UK driving license, use of a car and willingness to travel to customer sites. Current studies or existing qualifications towards Microsoft certification would be a strong advantage but not essential.
What they offer in return:
Our client is committed to training you to become a more successful IT Helpdesk Engineer and leading to confident onsite deployment engineering. This will be delivered on a one-to-one mentoring basis and some self-study to learn technical skills. We are also committed to your onward training towards your Microsoft and third-party accreditations.
For your commitment we will offer you a competitive salary to which we award growth on your performance, progression and desire to succeed in your IT career. 40 Hour week Monday to Friday, 25 days holiday, a contributory pension, private health care (after qualifying period) and free onsite parking
Our client is an established and successful IT solutions company based in Farnham, Surrey.
They are looking for an enthusiastic and ambitious individual to join the Helpdesk Support team on a busy service desk where you will grow your skills and experiment with new tools, techniques and technologies on a wide variety of networks. You'll be a key member of our team at the forefront of the technical support from the helpdesk and onsite with customers.
Your key role responsibilities will be:
IT Helpdesk Engineer
* Develop and maintain good working relationships with clients to promote high level of customer service
* Logging, prioritisation and escalation of IT support issues and requests in line with procedures and SLAs
* Resolution of 1st and 2nd line support issues and working with senior technicians and third-party suppliers when required
* Routine systems administration tasks: typical issues will be faults with PC operating systems, software and hardware
* Troubleshooting for resolution of backups, internet connectivity, networking with routers/firewalls/switches and Windows Server administration
* Administration of Microsoft Office 365 and Azure tenants
* Building and configuring PCs and network equipment ready for deployment
* Onsite deployment of new and break-fix IT equipment, such as new PCs and networking devices
Your previous technical experience will include:
IT Helpdesk Engineer
* Administration and troubleshooting of Active Directory, Group Policy, DHCP & DNS
* Administration and troubleshooting of Microsoft 365 products including Azure AD, Exchange online, Teams, SharePoint and InTune
* Administration and troubleshooting of Routers, Firewall and Switches
* Understanding and configuring TCP/IP Networking, LAN, WAN, RRAS, IPSec, SSL
* Strong User Device troubleshooting skills, such as PC/laptop, printer and peripherals
What you bring to the role:
You will be currently working in an IT Support environment preferably a Managed Service Provider with 3 years' experience and able to demonstrate exceptional 1st & 2nd line problem solving skills. You will need to be highly organised, focused individual with excellent communication skills, telephone manner, and the talent to work well individually and part of a trusted team. You will need to be a punctual individual, with the ability to meet deadlines, and administration should be of the highest standard.
You will need to have a full, clean UK driving license, use of a car and willingness to travel to customer sites. Current studies or existing qualifications towards Microsoft certification would be a strong advantage but not essential.
What they offer in return:
Our client is committed to training you to become a more successful IT Helpdesk Engineer and leading to confident onsite deployment engineering. This will be delivered on a one-to-one mentoring basis and some self-study to learn technical skills. We are also committed to your onward training towards your Microsoft and third-party accreditations.
For your commitment we will offer you a competitive salary to which we award growth on your performance, progression and desire to succeed in your IT career. 40 Hour week Monday to Friday, 25 days holiday, a contributory pension, private health care (after qualifying period) and free onsite parking