Customer Service Administrator

Customer Service Administrator (Temporary to 31 Jan 2023)

Salary £20,000 - £24,000 Depending on experience

Blackburn

About the role

Joining Accrol as a Customer Service Administrator, you will be responsible, along with other team members, for dealing effectively and efficiently with customers contacting the customer service team and to provide a world class customer service experience. Reporting to the Head of Customer Service, you’ll manage the customer expectations appropriately with the aim of achieving total customer satisfaction by working closely with the Customer Service Key Account Managers.

About you

To be successful in this role, candidates will have a proven hands-on approach of working within a team in a customer service environment, delivering a high level of customer service, whilst being professional and you must enjoy working with people and be a team player. Efficient and organised, with strong IT skills, in Microsoft Word, Excel and PowerPoint, you’ll be self-motivated with the drive to continuously improve.

About us

Established in 1993, Accrol Group is the UK’s leading independent tissue converter, producing private label toilet roll, kitchen roll and facial tissue products for most of the UK’s major grocery retailers. We currently have four manufacturing sites in Blackburn, Leyland, Leicester and Flint.

Our vision is to deliver the best possible value to the UK consumer on essential everyday tissue products. We are shaking up traditional tissue brands by delivering the quality the consumer wants for the price they want to pay.

We ask every individual to do one thing better every day, empowering them through clear communication, personal development opportunities and strong ethical business values.

Accrol Group is committed to the equal treatment of its workforce and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the team.