IT Support Team Leader

GMA Consulting Limited
35000.00 - 37000.00 GBP Annual
23 Jun 2022
29 Jun 2022
IT, IT Support
Contract Type
Full Time

2nd and 3rd line support Team Leader

2nd/3rd line support Team Leader

Hybrid working model

My client is a dynamic and successful IT Services and Consultancy organisation with a strong presence across the UK.

They currently have an opportunity for a 2nd/3rd line support Team leader/Remote ops Team Leader to join their team in West Lothian.

The role:
The Remote Operations Team Lead's primary roles are to manage the teams workstack, operational performance, development needs and resource plans. The post holder will also be capable of providing 3rd line technical support both internally and to external clients where required.

The Remote Operations Team Lead will also be involved in the delivery of projects, supporting the professional services team within the end-to-end process of requirements capture, solution design, implementation and service transition of initiatives.

The role will involve:
- Ensure contracted service levels and delivery obligations are upheld.
- Management of the Remote Operations workstack.
- Resource planning of Remote Operations team to ensure sufficient cover is always in place.
- People management responsibilities including supporting leave, sickness, absence, personal development, and performance reviews.
- Management, delivery and maintenance of supporting documentation and knowledge articles.
- Provide and lead technical input to major incidents.
- Support of service improvement initiatives, developing and implementing technical solutions where appropriate.
- Supports production and review of AIS and service transition design documentation including user guides, briefing packs and knowledge articles.
- Participation in on-call support rota
- ITIL aware

Technologies needed;
- Microsoft Server technologies, including Operating Systems, Exchange and SCCM.
- Active Directory and group policy.
- VMWare vSphere.
- Hyper-V 2008R2 to 2019.
- Storage and associated technologies
- Familiarity with networking and Firewall key principles

This is an excellent opportunity to join a dynamic business where they focus on employee growth and investment.

Please contact me for more info