Technical Supervisor (Scotland Highlands and Islands)

Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive.
Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services.
On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets.
Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money.
We encourage new ways of working, driving innovation, whilst always living to our RISE values.

Respect
Integrity
Service
Excellence

The role: Technical Supervisor
The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and must underpin all activities.
You will be available to provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to deliver the FM service. You will work closely with the BU Technical Services Manager (TSM).
Key responsibilities are as follows:
* Promote the safe delivery of all activities regardless of discipline, circumstance and location
* Ensure compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations to make certain that all company Health and Safety policies and procedures are adhered to
* Lead and be responsible for the day to day management and supervision of the FM colleagues including managing absence and planning cover
* Interface with the TSMs and Technical SMEs for support, standards and process alignment
* Provide first point of escalation for all maintenance colleagues, supporting with recruitment, onboarding, training and ongoing performance management of the team
* Undertake the Control of Works Authorised Person (AP) role and support identification of other relevant APs and Competent Persons (CPs) in cluster
* Deliver and coordinate cluster technical meetings and toolbox talks
* Oversee all operations, maintenance, repairs, replacements, consumables, and general upkeep of the facilities in line with contractual requirements
* Carry out and support first line investigations into building faults and isolate and make safe where necessary with subsequent referral to relevant engineer or specialist contractor through the Helpdesk
* Deliver maintenance across the Cluster to the BT Specification within the SI7 system
* Adjust local maintenance delivery to optimise asset life, enhancing system performance where feasible, whilst ensuring CAFM system data and structure retained
* Call on CBRE SMEs where required for support on CAFM, Fire, Water, QHSE issues
* Manage and coordinate subcontractors including quality checks on work undertaken
* Coordinate with Procurement and Services team to ensure supplier delivery and performance objectives are met
* Support Procurement and Services team in developing relevant new supplier relationships
* Support colleagues in delivering tasks during peak workloads and provide holiday and sickness cover
* Ensure statutory compliance for planned maintenance works
* Ensure all on-site documentation is current and complete
* Work through and document the process to close out any relevant audit non-conformances
* Work under pressure, problem solve and to use initiative when necessary
* Contribute to the development of the maintenance budget and monitor compliance with the budget
* Hold and monitor the cluster inventory of tools, materials, PPE and equipment
* Coordinate delivery of small projects
* Review asset data and manage, update and verify asset data as required
* Manage asset warranties and building defects especially at project handover
* Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required
* Observe the site rules and maintain a smart appearance, leading by example at all times
* Perform any other reasonable duties as requested by the AOM or TSM
* Be aware of any potential or existing customer dissatisfaction or circumstance and ensure that this is escalated to the appropriate manager(s) in a timely manner
* Assist in the preparation of emergency and contingency plans
* Review method statements and risk assessments, technical diagrams and communications
* Present and report technical information
* Able to prioritise workloads across the team to ensure deadlines are met
* Ensure that all issues are reported to the AOM

Person Specification:
* Knowledge in more than one discipline such as mechanical, electrical, public health, water and gas, with a deeper expertise in at least one of these backed by trade or professional qualifications
* Communication - communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances
* Customer Awareness - responsive to the needs of the customer and aims to deliver customer satisfaction
* Safety - A thorough understanding of health and safety in the FM services environment and related Control of Works processes
* Teamwork - actively contributes to the team and strives to improve teams' effectiveness through personal commitment, supporting service delivery teams in delivering excellent customer service
* Planning, Organising & Executing - able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales
* Risk Management - risk aware and applies the necessary controls
* Adaptability - is responsive and open to changing circumstance
* Drive for Excellence - a proven track record in managing front line technical operations with the ability to implement and manage complex technical maintenance and repair operations to a high standard
* Self-Motivation and Development- is confident in own ability and is motivated to deliver, using opportunities to further develop.
* Innovative - willing to really drive the innovation agenda within the Better Workplace Programme
* Reporting - the ability to produce high quality reports in Microsoft office suite, extracting relevant data from Tableau/ SI7/ PowerBI as appropriate
* Commercial - Good commercial awareness with strong financial skills related to operational services

Our mission: To build a world-class business through exceptional service and exceptional people

RESPECT

We act with consideration for others' ideas and share information openly to inspire trust and encourage collaboration.

INTEGRITY

No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.

SERVICE

We approach our clients' challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities.

EXCELLENCE

We focus relentlessly on creating winning outcomes for our clients, employees and shareholders