Apprentice IT Service Desk Engineer
- Recruiter
- Confidential
- Location
- Lancashire
- Salary
- Competitive
- Posted
- 21 Jun 2022
- Closes
- 04 Jul 2022
- Sectors
- Apprenticeships
- Contract Type
- Contract
- Hours
- Full Time
Salary: Real Living Wage
Job Type: Full Time, Fixed Term
Location: Head Office
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
An Apprentice ICT Service Desk Engineer provides support to internal customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Apprentice ICT Service Desk Engineer sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.
CORPORATE RESPONSIBILITIES:
To ensure the responsibilities of the post are carried out in a way that reflects the standards, vision and values of Great Places;
To deliver value for money and manage resources effectively and efficiently, ensuring that targets (financial and non-financial) are met;
To promote Great Places to employers, sector bodies, and the local community, developing effective partnerships with employers, the funding agencies and other representative bodies;
To observe all policies / procedures / working practices / regulations and in particular to comply with Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy
To undertake appropriate training and staff development.
To identify and develop individual contribution in the delivery of the Great Places competency framework
KEY RESPONSIBILITIES:
Help diagnose malfunctioning systems, hardware and software
To log and manage ICT technical support incidents and queries
Setup new users on both our systems and on any hardware required for their role
Test new software and hardware and report on its suitability to the business
Create new knowledge base articles for our customer portal and other members of the team
Adopt a flexible working style to ensure the delivery of a high standard of service and positive customer experience.
Assist with the ongoing provision of a secure ICT infrastructure
As part of the first line team you will be responsible for managing the teams queue as well as your own so as to deliver services within agreed SLA's
As first point of contact to the colleagues, you will problem solve users technical questions to a wide range of abilities.
Maintain our asset register along with user profiles and system access rights
To adopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am - 6.00pm)
To complete all requirements of the apprenticeship programme and ensure other essential learning has been achieved within an a timely manner
GREAT PLACES THE BUSINESS:
Great Places Housing Group is a modern, forward-looking profit-for-purpose organisation. Our vision is to create great homes in great communities, which would not be achievable without the great people in Great Places' workforce. Whilst social purpose is very much at the core of what we do we balance this responsibly with a commercial perspective to ensure our vision is sustainable in the longer term.
Ref: (Apply online only)
Job Type: Full Time, Fixed Term
Location: Head Office
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
An Apprentice ICT Service Desk Engineer provides support to internal customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Apprentice ICT Service Desk Engineer sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.
CORPORATE RESPONSIBILITIES:
To ensure the responsibilities of the post are carried out in a way that reflects the standards, vision and values of Great Places;
To deliver value for money and manage resources effectively and efficiently, ensuring that targets (financial and non-financial) are met;
To promote Great Places to employers, sector bodies, and the local community, developing effective partnerships with employers, the funding agencies and other representative bodies;
To observe all policies / procedures / working practices / regulations and in particular to comply with Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy
To undertake appropriate training and staff development.
To identify and develop individual contribution in the delivery of the Great Places competency framework
KEY RESPONSIBILITIES:
Help diagnose malfunctioning systems, hardware and software
To log and manage ICT technical support incidents and queries
Setup new users on both our systems and on any hardware required for their role
Test new software and hardware and report on its suitability to the business
Create new knowledge base articles for our customer portal and other members of the team
Adopt a flexible working style to ensure the delivery of a high standard of service and positive customer experience.
Assist with the ongoing provision of a secure ICT infrastructure
As part of the first line team you will be responsible for managing the teams queue as well as your own so as to deliver services within agreed SLA's
As first point of contact to the colleagues, you will problem solve users technical questions to a wide range of abilities.
Maintain our asset register along with user profiles and system access rights
To adopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am - 6.00pm)
To complete all requirements of the apprenticeship programme and ensure other essential learning has been achieved within an a timely manner
GREAT PLACES THE BUSINESS:
Great Places Housing Group is a modern, forward-looking profit-for-purpose organisation. Our vision is to create great homes in great communities, which would not be achievable without the great people in Great Places' workforce. Whilst social purpose is very much at the core of what we do we balance this responsibly with a commercial perspective to ensure our vision is sustainable in the longer term.
Ref: (Apply online only)