Warranty and Service Call Handler
- Recruiter
- Confidential
- Location
- Lincoln
- Salary
- 20000.00 - 22500.00 GBP Annual
- Posted
- 21 Jun 2022
- Closes
- 19 Jul 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Staffline is recruiting a Warranty and Service Call Handler at a fantastic, well-established business in Lincoln.
This role will be perfect for someone who has experience in good customer service or has warranty related background.
The hours are Monday to Friday 9am - 5pm
Your Time at Work
Provide first contact for telephone callers to the Service Desk, always ensuring the highest standards of customer service, and working within guidelines to minimise the number of site visits required by service personnel.
Raise requests for service visits when necessary and dispatch engineers for follow up.
Ensure that all email enquiries are processed promptly and always within 2 working hours of receipt.
Ensure that the Warranty and Service Desk Manager is informed promptly of any call trends, recurrence of problems or faults on new products to enable the number of service visits to be minimised.
Assist with collating statistics as required.
Develop and maintain own product knowledge required for the effective performance of the role utilising the team around you.
Support the improvement of the service team processes, supporting and suggesting new systems, procedures and documentation.
Work as a full team member by sharing knowledge and advice when required, covering for holidays by role re-allocation and carrying out any other duties, including project work, which may reasonably be requested of the role when required.
Take on responsibility for key National Accounts as required, to maintain the client's dedicated website.
Supporting the company with remote working OOH cover on a rota basis including weekends and bank holidays - this will be 1 in 4/5 weekends and is paid for.
Our Perfect Worker
Excellent telephone manner and the ability to build a good rapport with a wide range of customers.
Able to work calmly under pressure and to deal competently and empathetically with others who may be angry or experiencing frustrating circumstances.
Competent IT skills, able to use Word and Excel and other software as required. The ability to type at reasonable speed whilst speaking to customers on the phone is essential.
Ability to understand and retain basic product information following training.
Good customer service or warranty related background is desirable.
An interest in manufacturing or industrial catering equipment would be desirable.
An appreciation of UK geography would be desirable, but not essential.
Key Information and Benefits
Earn up to GBP22,500 per annum
Monday to Friday 9am-5pm
Full time position
Permanent role
Possible to progress in career
Job Ref: 6NM
About Staffline
Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you.
We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you.
Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer.
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline
This role will be perfect for someone who has experience in good customer service or has warranty related background.
The hours are Monday to Friday 9am - 5pm
Your Time at Work
Provide first contact for telephone callers to the Service Desk, always ensuring the highest standards of customer service, and working within guidelines to minimise the number of site visits required by service personnel.
Raise requests for service visits when necessary and dispatch engineers for follow up.
Ensure that all email enquiries are processed promptly and always within 2 working hours of receipt.
Ensure that the Warranty and Service Desk Manager is informed promptly of any call trends, recurrence of problems or faults on new products to enable the number of service visits to be minimised.
Assist with collating statistics as required.
Develop and maintain own product knowledge required for the effective performance of the role utilising the team around you.
Support the improvement of the service team processes, supporting and suggesting new systems, procedures and documentation.
Work as a full team member by sharing knowledge and advice when required, covering for holidays by role re-allocation and carrying out any other duties, including project work, which may reasonably be requested of the role when required.
Take on responsibility for key National Accounts as required, to maintain the client's dedicated website.
Supporting the company with remote working OOH cover on a rota basis including weekends and bank holidays - this will be 1 in 4/5 weekends and is paid for.
Our Perfect Worker
Excellent telephone manner and the ability to build a good rapport with a wide range of customers.
Able to work calmly under pressure and to deal competently and empathetically with others who may be angry or experiencing frustrating circumstances.
Competent IT skills, able to use Word and Excel and other software as required. The ability to type at reasonable speed whilst speaking to customers on the phone is essential.
Ability to understand and retain basic product information following training.
Good customer service or warranty related background is desirable.
An interest in manufacturing or industrial catering equipment would be desirable.
An appreciation of UK geography would be desirable, but not essential.
Key Information and Benefits
Earn up to GBP22,500 per annum
Monday to Friday 9am-5pm
Full time position
Permanent role
Possible to progress in career
Job Ref: 6NM
About Staffline
Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you.
We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you.
Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer.
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline