Housing Officer - Tenancy Sustainment

Our Housing Officer – Tenancy Sustainment role is fast paced and rewarding, which allows flexibility in the approach to the role, given the wide range of tenancies available to our customers. With demonstrable experience in a customer facing role and ideally a strong background in Housing Management, you will thrive in a position that deals with creating high-quality, tailor-made tenancy sustainment offers.

We require a person who pays close attention to detail and has the ability to make informed decisions through investigating and recommending outcomes on requests for assignments, successions, and other amendments to tenancies. The successful person will carry out inspections on properties, communal areas and work with our Estate officers to ensure public open spaces maintained and kept to a good standard and comply with fire safety regulations, and the role will liaise closely with other teams within the Trust and contractors to keep our standards exceptional.

The ability to identify housing management and household welfare issues and any breaches of tenancy is also crucial, and it will be paramount that these issues are referred on to the relevant colleagues or other agencies.

What really sets this job apart from the others is what we do as an organisation. There is rarely a dull moment in Housing. We are simultaneously trying to meet the needs of a diverse customer demographic, working out how to help an ageing society to live long healthy lives at home, deciding what to build and where to build it to make sure the right kinds of homes and buildings are available at the right time for the people who need them most. If you are passionate about making a difference in society, look no further.

You must hold a full UK driving licence and have access to a car.

You’re good at:

• Working within a customer-focused environment.
• Effectively engaging with a variety of customers, many of which are vulnerable and have complex needs, in ways which are best suited to the individual and developing productive relationships
• Displaying excellent emotional intelligence and empathy
• Demonstrating excellent written and verbal communication skills.
• Managing your time well, with the ability to prioritise, cope well under pressure and meet targets.
• Proficiently using Microsoft Office packages

What Trafford Housing Trust can offer you:

Trafford Housing Trust (THT) encourages a healthy work/life balance with family friendly policies and we offer an attractive benefits package for employees, as well as a competitive and transparent system of pay and reward. These benefits include:

• Annual leave allowance of 31 days per annum
• Free Trafford Leisure Gym Membership
• Access to Westfield Health Plan
• Access to the Social Housing Defined Contribution pension scheme
• Excellent training and development opportunities

We’re actively building diverse teams and encourage applications from everybody. We want to create an inclusive environment where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities we serve.

THT:

THT is an independent housing company providing more than 9,000 quality affordable homes within the Trafford area of Manchester and across the North West. As a social enterprise, we are a ‘profit-for-purpose’ organisation, striving for a society transformed, free from poverty, inequality and injustice.

We have recently joined the L&Q Group, in an exciting deal that will see us build 20,000 new homes across the NW. This represents ambitious growth and a huge vote of confidence in THT’s team and track record.

Closing date for applications: 4th July

Interviews will take place: 12th / 13th July