Mortgage Customer Service Advisor
- Recruiter
- Confidential
- Location
- Bristol
- Salary
- Competitive
- Posted
- 21 Jun 2022
- Closes
- 19 Jul 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Working for this dynamic Financial Services organisation in central Bristol, you will be working a hybrid working patten 3 days at home 2 in the office.
The Customer Service advisor will act as the initial point of contact via telephone or webchat for existing and new business customers and brokers.
Key Accountabilities
* Focus on serving customers through excellent customer service skills.
* Ensure that information provided to our customers is up to date and accurate.
* Ensure that goals and objectives are achieved
What is the opportunity?
You will be responsible for providing our customers and brokers with outstanding customer service to support them through the various stages of the mortgage journey over the telephone and via webchat. Our customers will need support from maintaining their current mortgage to making new applications.
The contact centre is a vibrant team and forms part of the wider Mortgages team. We have a key focus on our people including personal development through training and coaching, career progression.
Essential Skills & Experience
* Ability to deliver outstanding customer service to retain and grow business through excellent interaction.
* 6 months customer service experience
Starting salary GBP22,000
The Customer Service advisor will act as the initial point of contact via telephone or webchat for existing and new business customers and brokers.
Key Accountabilities
* Focus on serving customers through excellent customer service skills.
* Ensure that information provided to our customers is up to date and accurate.
* Ensure that goals and objectives are achieved
What is the opportunity?
You will be responsible for providing our customers and brokers with outstanding customer service to support them through the various stages of the mortgage journey over the telephone and via webchat. Our customers will need support from maintaining their current mortgage to making new applications.
The contact centre is a vibrant team and forms part of the wider Mortgages team. We have a key focus on our people including personal development through training and coaching, career progression.
Essential Skills & Experience
* Ability to deliver outstanding customer service to retain and grow business through excellent interaction.
* 6 months customer service experience
Starting salary GBP22,000