Workplace Coordinator
- Recruiter
- Confidential
- Location
- Reading
- Salary
- Competitive
- Posted
- 17 Jun 2022
- Closes
- 15 Jul 2022
- Sectors
- Catering & Hospitality
- Contract Type
- Permanent
- Hours
- Full Time
Key Accountabilities:
Responsible for the delivery of facilities services as set out in the Service Description
Pro-active co-ordination for client for all Workplace Service Delivery tasks.
Complete monthly KPI reporting for the location.
Attend/participate in the team and operational monthly meeting process
Maintain and promote strong customer relationships with all key stakeholders to ensure total alignment
Role will be fully trained on all service tools, systems and procedures.
Assist in providing data to be presented in weekly and monthly reviews with Ericsson; providing operational feedback based on day-to-day activity
Run weekly/monthly reports using various systems for internal and client-facing SLA reviews/presentations
Provide recommendations to demonstrate innovation and best practice in the delivery of optional services
Support with ad-hoc reporting as requested by the Workplace Manager. Maintain regular communication with Workplace manager on daily/weekly developments.
Provide call handling and first line support for all facilities related calls. Liaise with FM on site teams
Operate and manage all contact centre calls and switchboard within company guidelines.
Ensure all types of calls are answered in a professional manner.
Provide Call handling and first line service support for Client Services.
Raise all Client service requests
Provide support with Client Mobile Phone Management service - mobile device hardware ordering via Client's internal system
Client Mobile Phone Management service - Liaison with Mobile Phone network operators and attending performance review meetings
Manage switchboard to ensure all staff and phone numbers are current and accurate.
Attend/participate in the team meeting process and complete any assigned actions.
Deliver self-performed services to the standard of the Service Level Agreements.
Adhere to all Client/CBRE H&S process/Mandatory requirements. Demonstrate CBRE's RISE values at all times.
To maintain a smart and presentable personal appearance always.
Ensure compliance with all Client and CBRE security policies. Report any suspicious circumstances/personnel to site security
Provide cover to colleagues where necessary during periods of absence such as holidays or sickness as and when required.
Personal Experience/Qualifications/Skills:
Essential
Strong customer service experience.
Consistent and fair in approach and able to identify and resolve problems.
Experience of Service Delivery with high level of customer service focus
Ability to communicate at all levels
Numerate and PC literate including MS Office suite
Organisational skills and ability to prioritise
Flexible attitude & proactive nature
Work effectively as part of team
Desirable
Experience of data analytics systems (e.g. Tableau, Excel)
Data analysis and trend analysis
Responsible for the delivery of facilities services as set out in the Service Description
Pro-active co-ordination for client for all Workplace Service Delivery tasks.
Complete monthly KPI reporting for the location.
Attend/participate in the team and operational monthly meeting process
Maintain and promote strong customer relationships with all key stakeholders to ensure total alignment
Role will be fully trained on all service tools, systems and procedures.
Assist in providing data to be presented in weekly and monthly reviews with Ericsson; providing operational feedback based on day-to-day activity
Run weekly/monthly reports using various systems for internal and client-facing SLA reviews/presentations
Provide recommendations to demonstrate innovation and best practice in the delivery of optional services
Support with ad-hoc reporting as requested by the Workplace Manager. Maintain regular communication with Workplace manager on daily/weekly developments.
Provide call handling and first line support for all facilities related calls. Liaise with FM on site teams
Operate and manage all contact centre calls and switchboard within company guidelines.
Ensure all types of calls are answered in a professional manner.
Provide Call handling and first line service support for Client Services.
Raise all Client service requests
Provide support with Client Mobile Phone Management service - mobile device hardware ordering via Client's internal system
Client Mobile Phone Management service - Liaison with Mobile Phone network operators and attending performance review meetings
Manage switchboard to ensure all staff and phone numbers are current and accurate.
Attend/participate in the team meeting process and complete any assigned actions.
Deliver self-performed services to the standard of the Service Level Agreements.
Adhere to all Client/CBRE H&S process/Mandatory requirements. Demonstrate CBRE's RISE values at all times.
To maintain a smart and presentable personal appearance always.
Ensure compliance with all Client and CBRE security policies. Report any suspicious circumstances/personnel to site security
Provide cover to colleagues where necessary during periods of absence such as holidays or sickness as and when required.
Personal Experience/Qualifications/Skills:
Essential
Strong customer service experience.
Consistent and fair in approach and able to identify and resolve problems.
Experience of Service Delivery with high level of customer service focus
Ability to communicate at all levels
Numerate and PC literate including MS Office suite
Organisational skills and ability to prioritise
Flexible attitude & proactive nature
Work effectively as part of team
Desirable
Experience of data analytics systems (e.g. Tableau, Excel)
Data analysis and trend analysis