Technical Support Advisor
- Recruiter
- Confidential
- Location
- Birmingham
- Salary
- 22000.00 - 24400.00 GBP Annual
- Posted
- 17 Jun 2022
- Closes
- 05 Jul 2022
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Situated in a fun, fast-paced and extremely friendly office environment, we provide 24/7 multi-channel technical and user support to our customers via Phone, Email, Chat and Social Media.
Our Customer/Technical Support Advisors are responsible for supporting the Customers with any technical issues they may experience, while maintaining exceptional customer service at all times, and ensuring any upsell opportunities are identified.
Ongoing training and development underpins everything we do, so we will provide extensive training to successful applicants and provide the tools and skills needed to be successful in this role, including an initial three month development program, and ongoing support for those who want to learn more.
If you have a drive to learn, want to develop and grow your technical and customer service skills then get your application across. This is the ideal opportunity for new graduates or those looking to expand their experience in a Technical organisation.
Please note this is a shift based position and availability (and willingness) to work shifts Mon - Sun between 7am-12pm on a rotating shift pattern is essential
What experience do you need under your belt?
Important:
Previous experience in a call centre / customer service environment
Excellent written and verbal communication skills
Strong problem solving and analytical skills
Ability to learn under pressure in a fast paced environment
Self-motivated with the desire to succeed
But what about you?
It's as much about you as it is about us. We welcome anyone who pushes themselves and wants to be challenged every day. We value what each person brings to the table, from amazing ideas to great work attitudes. That's why it's only fair that we give as much as we receive. We offer loads of benefits to support your health (both physical and mental) and your work/life balance. We also encourage individual growth with tailored development plans.
More benefits include (but are by no means limited to):
27 days annual leave + bank holidays
Hybrid working policy
Contributory pension scheme
Private healthcare and Life assurance
Employee assistance programmes
Cycle to work scheme
Free parking close to our offices in a vibrant city centre location
Free soft drinks, fruit and excellent coffee available in our multiple break rooms.
And of course the fun stuff! When you spend so much time with your colleagues we want to make sure you have the benefit of social events, summer and Christmas parties, fitness groups, running teams and so much more.
INTERESTED?
So, like the sound of working at Fasthosts? We don't blame you, we think it's pretty great too! Send us your application and if we think you might fit the bill a member of our recruitment team will be in touch for an initial call to talk about what to expect next.
We can't wait to hear from you!
As an equal opportunities employer, Fasthosts is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Fasthosts
Our Customer/Technical Support Advisors are responsible for supporting the Customers with any technical issues they may experience, while maintaining exceptional customer service at all times, and ensuring any upsell opportunities are identified.
Ongoing training and development underpins everything we do, so we will provide extensive training to successful applicants and provide the tools and skills needed to be successful in this role, including an initial three month development program, and ongoing support for those who want to learn more.
If you have a drive to learn, want to develop and grow your technical and customer service skills then get your application across. This is the ideal opportunity for new graduates or those looking to expand their experience in a Technical organisation.
Please note this is a shift based position and availability (and willingness) to work shifts Mon - Sun between 7am-12pm on a rotating shift pattern is essential
What experience do you need under your belt?
Important:
Previous experience in a call centre / customer service environment
Excellent written and verbal communication skills
Strong problem solving and analytical skills
Ability to learn under pressure in a fast paced environment
Self-motivated with the desire to succeed
But what about you?
It's as much about you as it is about us. We welcome anyone who pushes themselves and wants to be challenged every day. We value what each person brings to the table, from amazing ideas to great work attitudes. That's why it's only fair that we give as much as we receive. We offer loads of benefits to support your health (both physical and mental) and your work/life balance. We also encourage individual growth with tailored development plans.
More benefits include (but are by no means limited to):
27 days annual leave + bank holidays
Hybrid working policy
Contributory pension scheme
Private healthcare and Life assurance
Employee assistance programmes
Cycle to work scheme
Free parking close to our offices in a vibrant city centre location
Free soft drinks, fruit and excellent coffee available in our multiple break rooms.
And of course the fun stuff! When you spend so much time with your colleagues we want to make sure you have the benefit of social events, summer and Christmas parties, fitness groups, running teams and so much more.
INTERESTED?
So, like the sound of working at Fasthosts? We don't blame you, we think it's pretty great too! Send us your application and if we think you might fit the bill a member of our recruitment team will be in touch for an initial call to talk about what to expect next.
We can't wait to hear from you!
As an equal opportunities employer, Fasthosts is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Fasthosts