Senior Patient Recruitment Associate (Materials)
- Recruiter
- Innovative Trials
- Location
- Letchworth Garden City
- Salary
- Competitive
- Posted
- 21 Jun 2022
- Closes
- 07 Jul 2022
- Sectors
- Human Resources
- Contract Type
- Permanent
- Hours
- Full Time
Established in 2010, Innovative Trials is the 2020 winner of the prestigious Queen's Award for Enterprise and the 2021 Patient Recruitment Provider of the year. We provide a wide range of services including Site Optimisation, Referral Networking, Chart Review, Community Outreach and Digital Campaigns.
In 2021, we were named the Best Global Patient Recruitment Company by the Healthcare & Pharmaceutical Awards. The awards, organised by Global Health & Pharma, aim to recognise 'innovation, determination and outstanding levels of care demonstrated by those who place our wellbeing at the forefront of their practice'.
We have a great opportunity for a Senior Patient Recruitment Associate to manage (with oversight) and support daily activities relating to Patient Recruitment & Retention programmes within the materials business unit at Innovative Trials.
*Key Responsibilities*
To effectively manage (with oversight) and support Patient Recruitment & Retention programmes for defined projects, including:
*
Acting as client point of contact
*
Management of projects including some financial responsibilities
*
Management of third party vendors
*
Internal team management including Line management of co-ordinator and below
*
Management of translation process
*Detailed Responsibilities*
Client Contact and Project Management
*
Arrange and lead client communications
*
Lead internal team to ensure delivery of projects on time, in full, within budget
*
Lead/support communications across business units to ensure seamless service delivery
*
Manage the production of agendas, minutes and reports in the defined time frame
*
Management/completion of all start-up and project management documentation
*
Manage activities contracted to vendor, ensuring quality and timeliness of work completed
*
Define and track timelines with the client and ensuring adherence to the timelines
* Budget management including but not limited to;
*
financial forecasting on a study/program level
*
client invoicing
*
obtaining vendor quotes
*
creating task orders
*
draft change orders for review
*
Review of copy ensuring compliance to all necessary regulatory/client requirements
*
Management of creation of artwork, translations, website, digital campaigns and retention item selection
*
Oversee retention item management, and printing and shipping of materials
*
Generate/review study/program KPIs
*
Ensure timely and accurate tracker completion
*Vendor Management*
*
Identify and escalate vendor performance issues, recommending action where required
*
Assess new vendors ensuring compliance to internal and client processes during the onboarding process
*Business Development*
*
Support the proposals team in creating high quality proposals by feeding into proposals as required
*
Identify the need for change orders and the opportunity to increase services within a project
*
Identifying commercial opportunities to improve efficiencies within the unit and across the company
*Unit, Resource and Internal Team Management*
*
Training and support of new staff
*
Line Management of co-ordinator role and below (where required)
*
Participate in interviews as requested
*
Other responsibilities as delegated by Line Manager
*Key Skills/Attributes/Education*
*Desired:*
*
Degree or higher in a biological science, or experience in materials development for patient recruitment, clinical research or health communications, or relevant marketing/design experience
*
Excellent organisation and communication skills, both written and oral
*
Ability to multitask, managing a variety of projects simultaneously, and experience working with numerous stakeholders on multi projects
*
Proficient in using Microsoft Office programs; Excel, Word and PowerPoint
In 2021, we were named the Best Global Patient Recruitment Company by the Healthcare & Pharmaceutical Awards. The awards, organised by Global Health & Pharma, aim to recognise 'innovation, determination and outstanding levels of care demonstrated by those who place our wellbeing at the forefront of their practice'.
We have a great opportunity for a Senior Patient Recruitment Associate to manage (with oversight) and support daily activities relating to Patient Recruitment & Retention programmes within the materials business unit at Innovative Trials.
*Key Responsibilities*
To effectively manage (with oversight) and support Patient Recruitment & Retention programmes for defined projects, including:
*
Acting as client point of contact
*
Management of projects including some financial responsibilities
*
Management of third party vendors
*
Internal team management including Line management of co-ordinator and below
*
Management of translation process
*Detailed Responsibilities*
Client Contact and Project Management
*
Arrange and lead client communications
*
Lead internal team to ensure delivery of projects on time, in full, within budget
*
Lead/support communications across business units to ensure seamless service delivery
*
Manage the production of agendas, minutes and reports in the defined time frame
*
Management/completion of all start-up and project management documentation
*
Manage activities contracted to vendor, ensuring quality and timeliness of work completed
*
Define and track timelines with the client and ensuring adherence to the timelines
* Budget management including but not limited to;
*
financial forecasting on a study/program level
*
client invoicing
*
obtaining vendor quotes
*
creating task orders
*
draft change orders for review
*
Review of copy ensuring compliance to all necessary regulatory/client requirements
*
Management of creation of artwork, translations, website, digital campaigns and retention item selection
*
Oversee retention item management, and printing and shipping of materials
*
Generate/review study/program KPIs
*
Ensure timely and accurate tracker completion
*Vendor Management*
*
Identify and escalate vendor performance issues, recommending action where required
*
Assess new vendors ensuring compliance to internal and client processes during the onboarding process
*Business Development*
*
Support the proposals team in creating high quality proposals by feeding into proposals as required
*
Identify the need for change orders and the opportunity to increase services within a project
*
Identifying commercial opportunities to improve efficiencies within the unit and across the company
*Unit, Resource and Internal Team Management*
*
Training and support of new staff
*
Line Management of co-ordinator role and below (where required)
*
Participate in interviews as requested
*
Other responsibilities as delegated by Line Manager
*Key Skills/Attributes/Education*
*Desired:*
*
Degree or higher in a biological science, or experience in materials development for patient recruitment, clinical research or health communications, or relevant marketing/design experience
*
Excellent organisation and communication skills, both written and oral
*
Ability to multitask, managing a variety of projects simultaneously, and experience working with numerous stakeholders on multi projects
*
Proficient in using Microsoft Office programs; Excel, Word and PowerPoint