Service Desk Analyst
- Recruiter
- Confidential
- Location
- Redhill
- Salary
- 20000.00 - 25000.00 GBP Annual
- Posted
- 20 Jun 2022
- Closes
- 15 Jul 2022
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Service Desk Analyst
GBP20,000 to GBP25,000
Redhill and travel to other sites
We are recruiting for a Service Desk Analyst to join our team, supporting the business with day-to-day IT queries and effectively managing the service desk ticket system. You will be responding to enquiries via telephone, email, portal and face to face, aiming for high levels of first-time fix resolution to the queries. Reporting to the Head of Service Operations, you will work within a team who are passionate about providing excellence in customer service to their internal colleagues.
We are keen to develop our teams and ensure that your knowledge is continually updated. You will have the opportunity to work alongside more experienced colleagues, learn on the job and access to tools to ensure that your knowledge is kept up to date.
You will;
- Provide 1st Line support for all IT issues, managing incidents and request within the agreed SLAs
- Take ownership for the ticket queues on ITSM toolset, ensuring that all tickets are updated daily
- Be the key escalation point for all tickets that touch the Service Desk
- Support team members and aid the 2nd line team as required
- Work in alignment to ITIL processes such as Incident, Major Incident, Problem and Change Management
- Ensure that all equipment is clearly labelled and store safely
About You:
You will have a recognised IT qualification and a minimum of ITIL foundation qualification. Having already worked within a Service Desk Environment you will have knowledge of:
- Microsoft Windows Server / Microsoft SQL Server 2008 onwards
- Microsoft Windows 7 onwards
- Microsoft 365 suite
- Android and iOS mobile devices
- Active Directory
- Excellent customer service
- Valid driving licence
You will have used a range of hardware, software and infrastructure and have worked as part of a team in a continuous service improvement environment. You will be able to communicate effectively with your customers, ensuring that you are working within set processes and procedures.
About SES Water:
We are an innovative and progressive company who continue to look for improved ways of working to better service our customers, both internal and external. We are at the forefront of our industry having rolled out smart technology across our entire network, helping us to identify and repair leaks with speed, a project that has been shortlisted for this years Water Industry Awards.
SES Water are committed to supporting the communities we work within and have targeted ourselves to be Net Zero by 2030, already actioning this with solar panels, beginning the process of moving our fleet to electric vehicles and out two Biodiversity Awards.
When you join SES Water you are joining a company that looks to the future and understands that our people are integral to our success today and in the future. We know that to continue our success we need to develop and support our people, provide an inclusive workplace where peoples' knowledge and experience can be shared to ensure that we are ready for tomorrow.
What We Offer:
We care about our colleagues and want you to enjoy your role, as such we are committed to ensuring that we support your development. We have also created a range of benefits that will care for your personal and financial wellbeing.
For your financial wellbeing:
- Salary GBP20,000 to GBP25,000
- Employer contribution up to 10% on our Group Personal Pension Plan
- Life assurance
- Company bonus scheme
- Salary Finance: Financial education, loans and savings
- On site garage with service discount
For your personal wellbeing:
- 25 days' annual leave which will increase to 27 days with length of service
- Health care Cash back scheme and Surgical Choices
- Aqualibrium - On site Mental Health First-Aiders and free annual health checks
- Confidential crisis support, counselling and legal advice
- One day paid volunteering a year
So, if you're seeking your next challenge as a Service Desk Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency
GBP20,000 to GBP25,000
Redhill and travel to other sites
We are recruiting for a Service Desk Analyst to join our team, supporting the business with day-to-day IT queries and effectively managing the service desk ticket system. You will be responding to enquiries via telephone, email, portal and face to face, aiming for high levels of first-time fix resolution to the queries. Reporting to the Head of Service Operations, you will work within a team who are passionate about providing excellence in customer service to their internal colleagues.
We are keen to develop our teams and ensure that your knowledge is continually updated. You will have the opportunity to work alongside more experienced colleagues, learn on the job and access to tools to ensure that your knowledge is kept up to date.
You will;
- Provide 1st Line support for all IT issues, managing incidents and request within the agreed SLAs
- Take ownership for the ticket queues on ITSM toolset, ensuring that all tickets are updated daily
- Be the key escalation point for all tickets that touch the Service Desk
- Support team members and aid the 2nd line team as required
- Work in alignment to ITIL processes such as Incident, Major Incident, Problem and Change Management
- Ensure that all equipment is clearly labelled and store safely
About You:
You will have a recognised IT qualification and a minimum of ITIL foundation qualification. Having already worked within a Service Desk Environment you will have knowledge of:
- Microsoft Windows Server / Microsoft SQL Server 2008 onwards
- Microsoft Windows 7 onwards
- Microsoft 365 suite
- Android and iOS mobile devices
- Active Directory
- Excellent customer service
- Valid driving licence
You will have used a range of hardware, software and infrastructure and have worked as part of a team in a continuous service improvement environment. You will be able to communicate effectively with your customers, ensuring that you are working within set processes and procedures.
About SES Water:
We are an innovative and progressive company who continue to look for improved ways of working to better service our customers, both internal and external. We are at the forefront of our industry having rolled out smart technology across our entire network, helping us to identify and repair leaks with speed, a project that has been shortlisted for this years Water Industry Awards.
SES Water are committed to supporting the communities we work within and have targeted ourselves to be Net Zero by 2030, already actioning this with solar panels, beginning the process of moving our fleet to electric vehicles and out two Biodiversity Awards.
When you join SES Water you are joining a company that looks to the future and understands that our people are integral to our success today and in the future. We know that to continue our success we need to develop and support our people, provide an inclusive workplace where peoples' knowledge and experience can be shared to ensure that we are ready for tomorrow.
What We Offer:
We care about our colleagues and want you to enjoy your role, as such we are committed to ensuring that we support your development. We have also created a range of benefits that will care for your personal and financial wellbeing.
For your financial wellbeing:
- Salary GBP20,000 to GBP25,000
- Employer contribution up to 10% on our Group Personal Pension Plan
- Life assurance
- Company bonus scheme
- Salary Finance: Financial education, loans and savings
- On site garage with service discount
For your personal wellbeing:
- 25 days' annual leave which will increase to 27 days with length of service
- Health care Cash back scheme and Surgical Choices
- Aqualibrium - On site Mental Health First-Aiders and free annual health checks
- Confidential crisis support, counselling and legal advice
- One day paid volunteering a year
So, if you're seeking your next challenge as a Service Desk Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency