Customer Service Advisor

Customer Service Advisor
Dorking

£23,000 per annum

It’s an exciting time to join SES Home Services, after a period of change and process improvement, we are pleased to be recruiting for our Customer Service Contact Centre. Our Customer Service Advisors are integral to the success of our business, supporting customers from their initial call for assistance through to the resolution of the problem. You will be answering incoming calls, managing system administration and booking in return visits for our engineers. You will develop great relationships, not only with your Customer Service colleagues, but also with the engineers and engineering managers you support.

You will:

- Respond to inbound calls from customers requiring assistance with their heating and plumbing
- Schedule engineer visits
- Maintain accurate records of customer call outs, updating systems if further work is required
- Schedule follow up visits to align with customer availability
- Provide timely updates to customers regarding their assistance requests
- Work on a Monday to Sunday shift pattern. You will cover 40 hours per week between the hours of 6am and 9pm.
 
About You:

You will already have customer service experience, bringing with you an understanding of what customer service excellence is and how you can deliver it. We are recruiting for people who can demonstrate:

- A friendly and professional telephone manner
- The ability to remain calm and re-prioritise workloads as required
- A good standard of IT literacy and the ability to update in-house systems and spreadsheets
- A willingness to learn
- A desire to provide outstanding service to each customer
 
About SES Home Services:

SES Home Services offer boiler insurance and installations as well as servicing and repairs.  We know that our colleagues are the reason that we succeed as a business and value the contributions made from all of our teams. When you join SES Home Services, you will join a team who share a common goal to provide outstanding customer care.

We offer a collaborative and innovative environment where your ideas and input will be valued. You will be part of a supportive team where knowledge is shared.

What We Offer:

- Salary of £23,000 per annum
- Hybrid working model
- Group Personal Pension Plan – employer contribution up to 10%
- Simply Health – Healthcare cash back scheme
- 25 days’ annual leave
- Life assurance
- Salary Finance: Financial education, savings and loans

So, if you would like to join us as a Customer Service Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.