Customer Service Administrator

Have you excellent customer service skills?
Would you like to join a company that can provide a long and successful career in a permanent role with a first-class benefit package?
Anderson Knight is looking to recruit exclusively for one of our preferred clients based in Glasgow City Centre to work on their thriving Helpdesk which cover the whole of the UK for Customer Service Advisors. Immediate starts available.
This is a full time and permanent opportunity working either dayshift or backshift hours. My client is working a hybrid working policy which will see your office and home based. I also have full me role available if interested day and back shift.
The role of Customer Service Adviser / Helpdesk Operator is to provide excellent service to Clients, Engineers by processing customer jobs onto the internal system and allocate to the correct Engineer to resolve the client issue and ensure that the job is completely to satisfaction.
Duties:
Processing new jobs that need the attention of an Engineers
To answer inbound calls and make outbound calls in a professional manner
Monitor and manage jobs and calls with a high focus on response times and operational performance
Work to Service level agreements
Log incident requests from clients with a high level of detail to ensure notifications to the Senior Leadership team
Liaise with suppliers on parts orders and equipment hire
Oversee jobs management, parts ordering and asset and PPM functions
Updating in-house systems with detailed and accurate notes
Resolving any queries form your Engineers or clients
Keeping all parties up to date on progress on the role
Demonstrating excellent customer service
Resolve any complaints if they arise in a professional manner
Experience:
Must have good customer a service skill s so coming from a Facility Management, Contact Centre, Retail or Helpdesk is advantageous.
MS Office Package experience
Working with in-house computer systems
Must have first class interpersonal and communication skills
Personal Attributes:
Polite telephone manner
Reliable with good time keeping record
Flexible and adaptable
Excellent communication and interpersonal skills
Good time management skills
So, if you have excellent customer service skills and would like to commence employment with a company that is global, award winning, well-established, expanding who look after their employees and have a fantastic pedigree of clients. Not only that they have one of the best benefit packages in their sector and treat and always promote from within. My client can offer a career not just a job an always promote from within!
I have start dates for ASAP so I want to hear from you TODAY