Apprentice Service Desk Analyst

Job Vacancy – Apprentice Service Desk Analyst 

Salary: £18,699.20 

Hours: 36.25 hours per week 

Duration: 2-Year, Fixed Term Contract 

Location: Agile Working (mixture of working at home and our office based in Sale) 

Start Date: 12th September 2022

Trafford Housing Trust, also referred to as THT, is a profit-for-purpose housing association with a mission to make society fairer for everyone.

We're actively building diverse teams and encouraging applications from everybody. We want to create an inclusive environment where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities we serve. We are a disability-confident organisation and will support applications with reasonable adjustments, including those who are neuro-diverse.

Our vision is that everyone deserves a quality home that provides them with the opportunity to live a better life. Our purpose is to provide homes and neighbourhoods everyone can be proud of.

We put our customers at the heart of everything we do. That's why, as well as building and managing quality homes, we look after the families that live in them and their community.

Is this a mission you'd love to have a helping hand in? We are looking for an enthusiastic apprentice keen to learn and develop their skills within information communications.

What do the team do?

The service desk team at Trafford Housing Trust comprises service desk analysts and technical support engineers. It is intended to provide a single point of contact to meet the communication needs of our colleagues.

The role

The duration of the role is a 2-year fixed-term contract to cover the length of the apprenticeship programme.

The Apprentice Service Desk Analyst will work within the Service Desk team, ensuring the delivery of a first-class service to our customers.

The main duties of the role include:

• Provide maintenance work such as desk cabling, displays and printers. Also cleaning/organising IT workspace, equipment-based tasks such as stock admin, and testing office equipment

• Technical Work involves fixing all parts of IT and building and distributing hardware and software.

• Provide triage, standard fix and call fulfilment under the instruction of the service desk customer response team.

You will undertake a level 3 Information Communications Technician apprenticeship to support your development and chosen career path. Whilst undertaking your learning programme, your manager will help guide your development and day-to-day work, a mentor will provide extra support throughout your role, and you'll work alongside experienced colleagues to learn hands-on, work-based skills.

The candidate:

We look for the following in all our apprentices:

• Enthusiasm for the role and THT.
• Ability to understand and be understood, both in writing and verbally.
• Ability to work independently, as well as being a good team player.
• Good organisational skills.
• Good problem-solving skills.
• Willingness to learn and grow.
• Acceptable standard of education, ideally GCSE's in English and Maths, Grade C / Grade 4 or above.

In addition, the following skills/experience are desirable for the role:

• Adaptable to changing priorities to meet deadlines

What Trafford Housing Trust can offer you:

Trafford Housing Trust encourages a healthy work/life balance with family-friendly policies, and we offer an attractive benefits package for employees and a competitive and transparent system of pay and reward. These benefits include:

• Excellent training and development opportunities
• Annual leave allowance of 31 days plus bank holidays
• Access to the Social Housing Defined Contribution pension scheme
• Be Smart savings
• Westfield Health Rewards* providing retailer discount
• Company sick pay
• Access to Westfield Private Health Plan*
• Cycle-to-work scheme
• Free Trafford Leisure Gym Membership
• Recognition awards
• Option to join one of our inclusion networks
• Two Volunteering days a year
• Parental/Adoption leave
• Access to Wellbeing and Prayer rooms

Interested? If so, please complete your application. The closing date for all applications will be 8th July 2022. Good Luck!

Please note we reserve the right to bring the closing date forward should we receive a high number of suitable applications and, therefore, would encourage early submission.