Admin Team Leader

Closing Date: 24th June 2022

Interviews: w/c 4th July 2022

We are looking to recruit an Admin Team Leader internally you will be know as a Delivery Team Leader.

At the Hyde Group, our vision is to provide a great home for everyone. Our values guide the way we operate as a business: we’re customer driven, inclusive, collaborative and innovative.

As an Admin Team Leader you will support the Head of Service to deliver an efficient and customer driven compliance service. You will also manage, develop and co-ordinate a team of safer homes officers to deliver an effective service.

Duties of an Admin Team Leader:

• Manage and co-ordinate a team of safer homes officers to deliver the annual compliance programme.
• Manage and co-ordinate the historic and current actions arising from the compliance programme within the specified timescales.
• Develop a culture of continuous service improvements and strive to deliver KPI performance on all targets.
• Assist with the development and maintenance of quality systems and processes to help ensure an effective customer focused repairs service.
• Manage the information systems to provide up to date and accurate job costing, performance and productivity information.
• Assist with risk management and business continuity plans for the department.
• Supervise data collection and ensure relevant departments receive timely and accurate information.
• Manage the postal and courier service, Work with all stakeholders, Residents/Internal &External Agencies/ Internal Audit to increase customer satisfaction and compliance with the contract(s) and enhance partnership working as required.

Candidates are required to work in both Chichester and Stockwell when in the office so should be flexible to travel both locations.

Candidates are required to take a short assessment online prior to shortlisting/interview.

We offer a great flexible benefits package, a 35 hour working week, a fantastic pension scheme and the opportunity to work for an organisation whose social purpose is to help provide people with a home.

Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.