Adviser (Trade Union and Professional Body)

Cardiff/work from home hybrid
07 Jul 2022
07 Aug 2022
Contract Type
Full Time

Permanent or Fixed Term Contracts / Secondments available for a range of hours from 21 to 35 hours per week.

Pay is highly competitive with annual leave up to 32 days plus bank holidays and other seasonal closure days.

The role is highly demanding and would particularly suit those from a contact centre, trade union, HR, legal, advisory, care or nursing background. 

The Person

  • Proven record of excellent customer service skills Excel at verbal and written communication
  • Strong problem solving and reasoning skills
  • Technologically proficient
  • Quick learner, this is a dynamic environment so you’ll need to be able to keep up.
  • Emotionally resilient, as well as having the ability to empathise, you will be helping those in professional and personal difficulty. This is not a signposting role.
  • Committed to self-directed learning

The Benefits

Our pay is highly competitive with a fantastic annual leave package. We offer an impressive range of benefits, a broad range of development opportunities and an award-winning health and wellbeing programme. Balancing work and life commitments is important to us as a diverse organisation and we understand everyone has different needs. As a result of our response to the COVID-19 pandemic most of our staff are currently working from home. When this ends, we’ll start trialling blended office and home working to empower our people to do their best work recognising that, to give our best, we must be able to balance the demands of work and home.

Contact Centre Vacancies:

Our award-winning contact centre offers a variety of telephone and online services that can help with many aspects of support for our members. Our job is to care for people who care by providing them with an efficient and committed service.

Support, advice and information:

All of our teams include staff from a wide variety of backgrounds, which enables us to provide an exemplary service and maintain a supportive working atmosphere. Recognising diversity and ensuring equality gives our staff the freedom to be themselves and use their experience to enhance conversations with members and each other.

They are proud to be able to set the precedent for customer-service excellence. The Advice Contact Centre offers information and support seven days a week that empowers our members in their working and professional lives. Dealing with these emotive and delicate situations requires our advisers to have an empathetic, warm and understanding approach with a non-judgemental ear. The advice a member receives can impact on their employment, so integrity and presenting practical, accurate and sensible advice is key.

Why apply?

Our contact centre promotes the work of both the trade union and professional body aspects of the RCN, supporting our members in their times of need and helping them to develop. We invest heavily in staff development and the skills you learn with us will give you a springboard to a variety of careers, both internal and external.