Spanish or German speaking Customer Support

A great new opportunity has come in with an international company within the tourism sector to work as a Spanish or German speaking Customer Service Representative. You will be responsible for helping customers secure bookings and plan their holiday to the highest standard to create a once in a life time experience. This role will based in Southampton and you will be required to work weekends during peak season. This position can be remote however, you must be based in the UK - the company does not provide visa sponsorship.

Your responsibilities will include:

Assisting customers with their enquiries and secure bookings via phone, email and live chat
Developing relationships with each customer, understanding their needs and upsell travel packages
Keep up to date with the latest brand changes and travel trends on the market
Collaborating within a multicultural team to work productively together and represent the brandAbout you:

You will be required to work from the Southampton office full time throughout your permanent contract. It is helpful if you have previous experience in Customer Support or as a Reservations Agent within the travel industry. You will have an outgoing personality, highly driven to find the best possible travel packages for customers

Profile:

Fluency in Spanish or German, written and spoken
Previous experience as a Customer Service Representative, Travel Agent, Sales Representative, Reservations Agent or Customer Experience Agent is essential
Previous skills in Contact Centre systems, communication and organisation are essential
Able to commute to Southampton on a daily basisTo apply, please send your CV in English and in Word format to Kya.
languagematters is acting as an employment agency in relation to this vacancy