Arrears Officer

Arrears OfficerIpswichGBP competitive + benefitsMonday - FridayAre you looking for a career in Mortgages and Financial Services?Act as an Arrears Officer with Link Groups Mortgage Services Team here in Ipswich.As an Arrears Officer you'll support and deliver the best outcome for our customers day-to-day by delivering the best service to our customers. You'll proactively manage residential mortgage accounts that are in arrears by ensuring collection and litigation activities are carried out all while treating our customers fairly and in accordance with all regulations.The Arrears Officer will discuss our customers options to find the best outcome for them. You will analyse customer documentation including bank statements and income and expenditure forms to ascertain potential solutions for the customer and respond appropriately.If you're looking for your next step within Mortgage Services, then this could be a great opportunity for you!What you'll be doing:

• Responding to inbound and outbound calls from customers in arrears.
• Manage a caseload of borrower accounts that range from Day 1 arrears through to litigation.
• Ensure the team service levels are met and be a real contributor to achieving this.
• Analysing customer information to understand what the best outcome is for their circumstances.
• Corresponding in writing to customers who are not available by telephone.
• Liaising with third parties such as solicitors and field agents to instruct activity in line with policies and procedures.
• Contribute in identifying improvement opportunities and be influential in finding continuous improvement possibilities to enhance our service to our customers and clients.

What we're looking for:

• Excellent communicator at all levels, both verbal and written.
• Experience in using Microsoft Office packages.
• Effective time management skills with the ability to manage a caseload and meet deadlines.
• Good reasoning and basic mathematical skills and the ability to calculate affordability and assess circumstances.
• Attention to detail with the ability to record information with accuracy while being factual and professional.
• Minimum of Grade C in GCSE Mathematics and English, or equivalent desired.
• Previous experience within the Mortgage/Collections industry preferable but not essential.

About BCM Global / Mortgage Services:BCM Global is a leading European independent loan and asset management service provider. We are part of Link Group, listed on the Australian Securities Exchange. We have multijurisdictional expertise with operations in Ireland, the UK, the Netherlands and Italy, supporting loans for commercial and investment purposes and mortgages from origination to redemption.We apply a commercial, proactive approach to loan servicing. Our knowledge of the servicing industry and best-in-class technology enables us to achieve the best possible outcome for our clients. Our clients across Europe trust us to provide superior service outcomes and minimise their regulatory burden.What's in it for you?

A very competitive basic salary plus benefits.

23 days' holiday (rising to 25) plus Bank Holidays, with the opportunity to buy extra leave.Company matched...