Area Manager

My client was formed in 1985 and have over thirty years experience in providing tailored support services (cleaning, manned guarding and buildings maintenance) to suit the needs and budget of their clients. The company serve a client base across the south of England, from the south coast, into the Thames Valley and east into London. Their mantra is to create long term partnerships with their clients offering competitive pricing along with superior levels of customer service. I am currently working in partnership with them to find an Area Manager to cover the Thames Valley area. The purpose of the role is to take responsibility for 20-25 sites (commercial sites and private schools) ensuring the highest level of cleaning standards and customer and staff satisfaction is maintained through excellent customer service, taking personal responsibility for ensuring the company's' professional accreditation and high standards are maintained. The key responsibilities are

* Perform site inspections at regular intervals

* Maintain regular client contact with visits and/or other forms such as phone calls and emails

* Schedule regular formal review meetings with your client base to provide an opportunity for clients to give feedback on the quality of services provided and to discuss current and future requirements

* Responsible for upholding and implementing company values and working practices (Personally and team)

* Ensure that health and safety standards are maintained at all times

* Plan/schedule all scope of works including the periodic cleaning programme and additional work requests

* Maintain frequent communication with the on-site, mobile and periodic teams to ensure that the site-specific requirements and cleaning programme is carried out to expected standards

* Plan and facilitate ongoing training for on-site and mobile teams as appropriate and required

* Train/monitor Site Supervisors, who turn have responsibility for training on-site teams/service standards/daily maintaining client contact

* Provide feedback on performance of on-site, mobile and periodic teams to the RM

* Ensure sufficient cleaning equipment/materials/consumables are on site to perform all tasks

* Ensure the cleaning schedules are fully manned including the provision of cover at all times

* Ensure adequate staffing levels by recruiting staff following company guidelines ensuring cleaning personnel always meet legal requirements to work in the UK, with the support from the Regional Manager, HR and Business Support team.

* Provide and maintain accurate and timely HR documentation to Head Office HR department

* Provide the RM with regular updates on contract matters and attend operations meetings as requested by the Senior Management team

* Provide reports on the quality of service provided to client, on request from the RM

* Provide Clients with minutes from formal review meetings

* Carry out all reporting, minutes and other administration

* Provide/Maintain accurate contracts management Information inc. KPIs, Audits, Checklists etc

Core Competencies

* Candidates will ideally reside in the M4 corridor covering the Thames Valley area (Oxford, Reading, Berkshire)

* Minimum of 5 years' experience in a similar or related role

* Knowledge of cleaning processes and equipment, conversant with H&S and COSHH Regulations

* Highest quality standards and customer service are key to this individual

* Enjoys learning new aspects of the role; logical thinker, able to dissect and resolve problems that arise

* Excellent communication skills at all levels both internal and external

* Exceptional time management and attitude to flexibility, willing to work unsociable hours

* An Individual who takes full responsibility for the task taken on

* PC literate and excellent working knowledge of MS Office and full UK driving license

* Embraces and displays a manage approach that fosters teamwork and recognition based motivation

Salary up to GBP32k, plus company car/travel allowance, 25 days holiday, private medical and Perkbox after successful probation

We do try to reply to each application personally, however as you can appreciate we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore if we do not contact you within seven days your application for this particular role has not been successful. However we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers