Social Media Officer

Social Media Officer and Web Content Editor

Huntress have been appointed to source a Social Media Officer to join this multination gas and energy company.

The Social Media Officers (SMO) are responsible for all content, campaigns and customer interactions on SSEN's social media channels, Facebook Messenger, WhatsApp and Power Track app. They are also responsible for management and design of all aspects of the website, and for completing website requests for all business areas. The SMO is the escalation point for any customer complaints. They are also the point of contact to ensure escalation procedures are followed.

Key Info:

9 months duration - Extension likely
Role - Social Media Officer
Working hours - 37.5 h/p/w
Pay Rate - GBP11.53 p/h - GBP22k p/a
Located in Portsmouth - Must be a commutable distance to Portsmouth - 100% onsite

Key Accountabilities

Respond to customer enquiries via social media

Identifying vulnerability in customers

Recording and resolving complaints

Logging and highlighting damage to the network

Customer satisfaction scores

Website content requests

Create and run social media campaigns to support business objectives

Scheduling

HV Notifications

Provide analytical reports for business areas

Reputational Protection

Regulatory and legal standards and protection

Crisis management

Knowledge, Skills and Experience

Business Knowledge

Broad Measure Incentive
Stakeholder engagement (SECV) incentive
ICE incentive
Networks structure
Faults and network knowledge
Connections understanding
Group Core Values
Business Objectives Understanding
Safety escalation processes
Basic understanding of Regulatory and Legal requirements

Essential Functional/Technical Skills

Experience in a similar role
Extensive knowledge of current and emerging social channels
Ability to conduct analytical reports
Track record of strategic planning, creative thinking and ideally delivery of a digital campaign/s
Experience of using the latest social media monitoring and analysis tools and platforms
Customer service experience
Strong competency in Office software (Outlook, Excel etc.)
Communication and listening skills
Exceptional grammar and language
Able to work in a fast-paced environment and shifts
Outgoing/engaging personality
Excellent time management
Creative and adventurous

Preferred Skills

Competency of the Adobe Suite
Experience of delivering several successful digital campaigns
Experience in the energy sector
Advance knowledge of the distribution network
Highly analytical and structured; pays extreme attention to the details
Excellent eye for design
Understanding of the regulatory process for DNOs including penalty and reward schemes from Ofgem
Night Work inclusive

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK