Insurance Sales Apprentice

UKINsuranceNet have an exciting opportunity for a Insurance Sales Apprentice to join their team. This role will provide day to day support to customers and the sales team. The main objective being to provide administrative support to the department and assist in exceeding customer expectations through the delivery of exceptional customer service. All employees are expected to conduct themselves with integrity and professionalism, placing the customer at the centre of all we do and is central to our culture.

The Role

To establish telephone contact with leads and ensure open leads are followed up
To provide administrative support to sales team
To answer overflow calls
To assist sales advisors with contacting customers via telephone, email, post and SMS in order to efficiently manage open enquiries
To assist with direct mailings on marketing campaigns
To understand all protocols and ensure that are followed correctly

The Candidate

Effective time management with the ability to organise and prioritise own workload
Professional and courteous telephone manner
Data Processing
Accurate with attention to detail
Understanding and knowledge of 'Customers Best Interests' and how this is applied throughout everyday tasks to ensure our customer's best interests are met.
Good understanding of exceeding customer expectations
Basic understanding of Customer Retention
Good understanding of exceeding customer expectations
Going the extra mile' to deliver excellent customer experience
Positive and professional attitude displayed in the workplace
Continually seeking ways to improve own and company's performance

Further information

As well as a competitive salary we offer the following benefits -

Competitive holiday allowance with the annual option to buy additional days
Death in Service benefit of x4 salary
Company pension scheme
Very generous maternity and paternity leave packages
A flexible benefits package which allows you to add additional benefits to your overall package
Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
Referral schemes
Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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