Service Reception Advisor
- Recruiter
- Confidential
- Location
- Immingham
- Salary
- Competitive
- Posted
- 15 Jun 2022
- Closes
- 13 Jul 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Our client is looking for a Service Reception Advisor to join their team. Previous experience (2-3yrs+) in a similar role within the industry is required.
The role is based on the reception desk so you will be the first point of contact. The role will act as a liaison between customers and the Service Department. Communication is key, as the role needs to liaise with both the customer regarding the work needing to be carried out; (face to face, email, telephone) with a timeline for completion and advising the Service Department both verbally and through worksheets as to the work required. The role requires exemplary customer service skills coupled with a sales-minded attitude.
Your duties will include:
*
Be the first point of contact based on the reception desk, meeting and greeting visitors
*
Make outgoing calls to new and existing customer base
*
Communicate with customers about their vehicle service, Mot or warranty
*
Communicate with the service team about vehicle status
*
Advise customers of any changes to collection times/additional faults/ price in a professional manner. Ensure customer satisfaction at every step of interaction
*
Maintain excellent relationships with all customers to ensure repeat business
*
Answer customer queries or questions with great professionalism.
*
Use all methods of customer communication including :on-line booking, phone calls, letters, email and face to face interactions to schedule and book appointments.
*
Process customer payments /credits
*
Display (over a period of time) an extensive knowledge of our products and services.
Essential skills, qualifications and experience
*
Experience working in a service type environment with strong face to face skills
*
Computer literate with some marketing knowledge
*
Strong written and verbal communications
*
Sales skills - as outgoing phone calls to customers is a requirement
Mon-Fri 8.00am/8.30am - 5.00pm/5.30pm with 1 hour for lunch and every 2nd Sat 8.00am -1pm, but flexible to business needs.
Salary circa GBP21,000- GBP23,000 + bonus (dependent on experience)
Appoint Consulting is a Recruitment Business having sought agreement from their clients to find candidates for these roles, in accordance with the Employment Agencies and Employment Business Regulations Act 2003
The role is based on the reception desk so you will be the first point of contact. The role will act as a liaison between customers and the Service Department. Communication is key, as the role needs to liaise with both the customer regarding the work needing to be carried out; (face to face, email, telephone) with a timeline for completion and advising the Service Department both verbally and through worksheets as to the work required. The role requires exemplary customer service skills coupled with a sales-minded attitude.
Your duties will include:
*
Be the first point of contact based on the reception desk, meeting and greeting visitors
*
Make outgoing calls to new and existing customer base
*
Communicate with customers about their vehicle service, Mot or warranty
*
Communicate with the service team about vehicle status
*
Advise customers of any changes to collection times/additional faults/ price in a professional manner. Ensure customer satisfaction at every step of interaction
*
Maintain excellent relationships with all customers to ensure repeat business
*
Answer customer queries or questions with great professionalism.
*
Use all methods of customer communication including :on-line booking, phone calls, letters, email and face to face interactions to schedule and book appointments.
*
Process customer payments /credits
*
Display (over a period of time) an extensive knowledge of our products and services.
Essential skills, qualifications and experience
*
Experience working in a service type environment with strong face to face skills
*
Computer literate with some marketing knowledge
*
Strong written and verbal communications
*
Sales skills - as outgoing phone calls to customers is a requirement
Mon-Fri 8.00am/8.30am - 5.00pm/5.30pm with 1 hour for lunch and every 2nd Sat 8.00am -1pm, but flexible to business needs.
Salary circa GBP21,000- GBP23,000 + bonus (dependent on experience)
Appoint Consulting is a Recruitment Business having sought agreement from their clients to find candidates for these roles, in accordance with the Employment Agencies and Employment Business Regulations Act 2003