Senior Product Support
- Recruiter
- Confidential
- Location
- Canterbury
- Salary
- plus benefits
- Posted
- 14 Jun 2022
- Closes
- 12 Jul 2022
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
To support core Products and to deliver, ensure continued operation, and develop core IT Products/services to the wider business, and for developing and implementing projects and initiatives to meet business technology needs.
Day-to-Day of Senior Product Support
Work in close collaboration with the Senior Solutions Architect to deliver IT products/services to the business, identify projects and develop efficient processes to match business needs.
Be the Firm's "Product Champion" on specific core products offering support for all, including the IT Team.
Provide support to the internal IT Helpdesk and Training teams.
Manage relationships with key IT suppliers.
Develop and provide specific Management Information to key stakeholders
Proactively seeking opportunities to automate systems
Required skills for Senior Product Support
Proven SharePoint Online skills to manage and develop SharePoint sites.
Proven Power Apps/Automate skills to be used in developing new automations/flows to improve the current systems and integrations.
Using Power BI skills to provide Management Information and other ad hoc reporting.
Using MS SQL skills to investigate/correct software issues.
Using MS SQL skills to write scripts to update/insert data.
2nd/3rd Line Support
Day-to-Day of Senior Product Support
Work in close collaboration with the Senior Solutions Architect to deliver IT products/services to the business, identify projects and develop efficient processes to match business needs.
Be the Firm's "Product Champion" on specific core products offering support for all, including the IT Team.
Provide support to the internal IT Helpdesk and Training teams.
Manage relationships with key IT suppliers.
Develop and provide specific Management Information to key stakeholders
Proactively seeking opportunities to automate systems
Required skills for Senior Product Support
Proven SharePoint Online skills to manage and develop SharePoint sites.
Proven Power Apps/Automate skills to be used in developing new automations/flows to improve the current systems and integrations.
Using Power BI skills to provide Management Information and other ad hoc reporting.
Using MS SQL skills to investigate/correct software issues.
Using MS SQL skills to write scripts to update/insert data.
2nd/3rd Line Support