Customer Service Administrator

14 Jun 2022
12 Jul 2022
Contract Type
Full Time
Customer Service Administrator

Hours 37.5 per week

starting wage GBP9.60 p/hr paid monthly

Washington Service Centre NE38 0AE

Job purpose:

As part of a team, support the Customer Service Team Leader in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.

Key responsibilities

Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.
Develop strong relationships with the Wheelchair service team.
Update computer records for reconditioned wheelchairs.
Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.
Contact service users to arrange visits by the engineer for repairs, collections and deliveries.
Filing of all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.
Ensure any PPE supplied for use in carrying out your duties is used as instructed.
Maintain a professional customer service attitude when dealing with all service users and other agencies.
Import and export data from Wheelchair service onto Ross care database.
Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.
Agree to undertake all training offered that is necessary to maintain the skills required for this role.
Skills and qualifications

Computer literate
Good communication, verbal and written
Experience of invoicing and accounts procedures
Experience of working within a service provider industry
Flexible approach to working conditions and working environment change
Self-motivated and enthusiastic worker
Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company's policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment