Customer & Community Engagement Officer

The Opportunity:

Amey is mobilising a 2 Regional Accommodation Maintenance Service (RAMS) contracts as part of the MOD's Future Defence Infrastructure Services (FDIS). The RAMS contracts are across Central and Northern England, Wales, Scotland and Northern Ireland include responsive and planned preventative maintenance as well as improvement and refurbishment projects to approximately 25,000 homes.

Are you a Customer & Community Officer seeking the next step in your career? Here at Amey we are looking for Customer & Community Engagement Officers to join and be a positive ambassador for Amey with families, stakeholder groups and the Community.

Key mission will be to develop a cohesive and collaborative relationship with stakeholders including Unit Welfare Officers, Station Community Support Officer, Service Welfare staff, Families Federations, Occupancy Groups and DIO staff to develop local priorities.

Job Title: Customer and Community Engagement Officer

Location: Mobile covering the following sites Shrewsbury, Donnington, Ternhill, Stafford, Rugely, Cannock

Contract: Permanent

Hours Per Week: 37.5

What will this role involve?

As CCEO you will build effective, collaborative relationships between supply chain staff, National Accommodation Management Service (NAMS) Pinnacle Housing Officers (HO), Defence Infrastructure Organisation staff (DIO) and military stakeholders to improve the lived experience of Service Families. The CCEOs will ensure their site(s) achieve Amey Infrastructure contractual outputs, remain safe and compliant whilst remaining customer focussed.

Daily tasks will include but are not limited to:

Establish and develop regular Housing Surgeries at each site ensuring that Pinnacle Housing Officers and Occupancy Groups are engaged to support the surgeries.
Act as first point of contact for Amey relating to family issues with both customers and DIO staff referring and escalating issues as appropriate.
Develop a community engagement program and local impact plan to identify and address issues that impact the lived experience and secure community involvement in the design and delivery of community engagement activity.
Play an active role in capturing performance and customer satisfaction information, analysing customer feedback and recommending service improvement initiatives.
Support supply chain operatives to ensure families are kept informed of complex repairs or changes to the plan.
Take photographs of SFA prior to move in and upload to the customer portal
Coordinate the activity of the Estate Custodian to ensure the Estate is managed in line with contractual obligations and properties meet the move in standard.

What are we looking for?

Ideally you will have experience of managing properties through the occupancy cycle to include:

Management of operational delivery of Housing Specific Task Schedule
Collaborating with Supply Chains to achieve KPIs
Negotiating and influencing stakeholders to agree property requirements.
Customer focussed with a passion to work collaboratively with all stakeholders to drive up customer satisfaction
Chartered Institute of Housing L3 Certificate or equivalentIn return:

Our rewards make us feel valued here at Amey. If you're happy, you'll think better. It's a simple formula but one that puts your wellbeing as a top priority, that's why we've worked hard to build a reward and benefits program that puts you first, including;

Competitive salary
Exceptional development and progression plan
Contributory Pension Scheme
Minimum 24 days holiday + Bank Holidays
Additional Leave Purchase Scheme
Amey Rewards Portal including healthcare, free GP service, dental and childcare vouchersAbout Amey

We're all originals here and our individuality is an asset. We have unique backgrounds and personalities, which means we all bring different ideas to the table. But we do have one thing in common: we all take personal pride in our public service. With every drop of water and spark of electricity we supply, with every bolt we tighten and with every guiding golden nugget of advice, we better manage the services that we all use and rely on every day, ensuring every household in Britain benefits from our work.

Amey is one of the top five support services suppliers in the UK. We employ 14,000 people, have a turnover of GBP2.1bn and a strong forward order-book. Every household in Britain benefits from the work we do. We maintain the UK's road and rail infrastructure, keep schools safe and clean, manage the UK's defence estate, safely escort prisoners and keep prisons and courts secure. We also collect and process waste, as well as deliver utilities services. All of this is underpinned by our leading consulting capabilities which uses engineering design and data analytics to better manage the services we all use and rely on

As one of us, you can really be you because your individuality is an asset. You're surrounded by a team of people who want you to grow and embrace new challenges. People who care about your job satisfaction as well as your wellbeing. There'll be experiences as original as you are, in a career that can feel like many rolled into one. You'll be stretched but always supported. Whether it's working on the biggest bridge in the country, learning to get to grips with the latest technology, or just working with a great group of people every day, you'll find what gets you out of bed in the morning at Amey.

The Duke of Edinburgh's Gold Business Award

Are you under 23 years old? Are you looking for a new challenge? Do you want to be the next rising star within Amey?

Go the extra mile; gain new skills, push yourself physically, help others and explore new places. Gain friendships, experiences and memories that will last a last time - and have lots of fun too! The aware is run over an 18-month period and there are five modules and an awards presentation included. Visit (url removed)/dofe for more information