Group ConnectWise Administrator

Air IT
15 Jun 2022
13 Jul 2022
Contract Type
Full Time

Group ConnectWise Administrator
Nottingham, Nottinghamshire

We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.

We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey.

Excited for our future, we’ve got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in.

We’re now looking for a Group ConnectWise Administrator to join our team and help us deliver great results for our clients.

The Role

As a Group ConnectWise Administrator, you will ensure that the Group ConnectWise MANAGE estate and the data within is managed, documented and improved to the highest standard.

In this key role, you will take ownership of the ConnectWise Instances across the Group, focusing on both integration into the group system and also the maintenance of the system in BAU.

You will handle a range of BAU admin tasks in the ConnectWise MANAGE system including change and requests, utilisation improvement, troubleshooting and resolving system errors and 3rd party integration (APIs).

Additionally, you will:

- Work with teams and stakeholders to develop rules for ConnectWise MANAGE data management
- Manage the delivery of the agreed alignment and data cleansing activities
- Define and implement an on-going data management monitoring system

The Benefits

- Attractive remuneration packages (we prefer to talk face-to-face about your needs)
- Benefits such as health insurance, tiered pension, childcare vouchers and mileage allowance
- Perks including quarterly and annual staff awards, funded social events, referral bonuses, green travel scheme, discounted broadband, subsidised gym membership and complimentary sports tickets
- Excellent learning and development opportunities
- A focus on health, wellbeing, inclusivity and diversity
- Hybrid and flexible working forming the keystones of our future working

We are a team that radiates strength, constantly evolving, ready for the next phase in our evolution. A big focus for us is growing together and we believe that fantastic opportunities for personal growth are key to this, offering job security, career progression, help and support. A sneak peek will show you that we also put an emphasis on the fun side of our business, celebrating the commitment and hard work our teams have put in.

So, if you have extensive experience of using ConnectWise MANAGE, this is your chance to get on board with an ambitious and successful business as we push on making a big impact in our industry sector.

About You

To be considered as a Group ConnectWise Administrator, you will need:

- Extensive experience of all attributes of ConnectWise MANAGE
- A thorough understanding of the set-up tables and the impact each has on business processes
- A solid understanding of the product catalogue, categories/subcategories and the graphics library
- Experience in writing technical copy to a draft standard or above
- Knowledge of managed services methodologies
- Key stakeholder engagement and management abilities
- A strong understanding of the MSP industry and its infrastructure systems
- The proven ability to manage and mitigate risks related to ConnectWise MANAGE configuration and data management and/or manipulation
- The ability to work with virtual teams in multiple geographically diverse locations
- Excellent troubleshooting and issue management skills
- A high degree of flexibility including out of hours and weekend working

Other organisations may call this role IT Systems Administrator, System Administrator, or IT Administrator.

Air IT are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.

So, if you would like to join us as a Group ConnectWise Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.